A lot of fun! In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. 2022 All content rights reserved by Royal Elite. Our work is based on a Contingency Basis: NO RESULTS, NO PAY. But the good news is that they are avoidable. Book at the #1 Vacation Rental in Roth, . By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Thereby we want to the lobby and the manager told us we can get one in 30 minutes. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. As a Royal Elite Vacation Club member you will stay in the most luxorious suites in whichever resort you choose for your vacation. Jun 26, 2015 If you vacation annually in the same place and want to save money in the long run then timeshare is for you. Angry & Frustrated. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. Privacy policies | Disclaimer | Espaol. None of it is trueHSI advertisements are also false. Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. I have been in touch with people there and they say they are working the process but it takes time. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. over Royal Elite in October 2009 that are using this website. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. You can book at any of the Sandos resorts. It has been a few weeks and still no refund. www.royalelite.com If you are not happy, you can cancel. It goes against our guidelines to offer incentives for reviews. Just got back from my yearly vacation to Sandos Playacar, and everything was perfect, good food ,I really think the buffets have a great variety of things to eat and desserts yummy. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. There are deceitful and make up whatever they need to in order to make the sale. No written confirmation that our contract was canceled. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. They convince you to try it out. Do not waste your money at Sandos. what someone else convinces you that you want is the best way to avoid any kind of scam. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. customerservice1@royalelite.com Dear Royal Elite Members, 3 Royal Elite Vacation Club reviews. It was an old and destroy room with dirty mirrors and repaired roof. Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. We took a shower and the whole toilet was flooded!! And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. Submit a complaint and get your issue resolved. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. She is great!I would never recommend neither come back to this hotel. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Listing provided by TMLS $419,900 5 bds 3 ba 2,805 sqft - House for sale 10 hours ago 159 Dutch Ln, Appomattox, VA 24522 We have stayed in the adults only section and have taken our family staying in the family section. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! 304 Dianella St, Wendell, NC 27591 MLS ID #2490539, Ryan Homes. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. 26.23 K/sq.ft. Royal Elite Vacation Club also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an unlimited number of tourist destinations. Erick Ferrari Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. I recommend paying the few extra dollars for an upgrade! Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Customer Service Department If you doubt any reseller claiming to be associated with us, please inform us immediately. Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! Royal Elite Vacation Club. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. This will surely increase the credibility of your complaint. Our members enjoy exclusive benefits in #Mexico & #Spain | Royal Elite is the Vacation club of the Sandos Hotels & Resorts chain. E-mail Address: * From Mexico: [protected] So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. I get better airfare and hotel rates by booking it myself. Have massages with tita. Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. Stay in the best suites in, also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. Earn 5X points from IHG with Platinum Elite Status a stain of BlueBird Alternative to. Unfortunately, Royal Elite Vacation Club is not unique in its practices. from Argentina +54 800 345 8114, Telephone No. She also said the All Inclusive fee could not ever go over $100/day/person. Well, that is what the scam is. I have heard that it is a nightmare to reserve with REE. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. This is a forum with more prople who were victims of a royal elite timeshare scam: I have no issues with this at all however, I will not pay another cent until I can see what I paid for! 2023 Trustpilot A/S. * From everywhere: [protected] Ext. There are so many postings about this scam. American Resource Management Group Review. 4248 / 4278 Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Royal Elite Vacation Club | Playa del Carmen. 3200 * E-mail Address: customerservice@royalelite.com Well, that is what the scam is. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Put in writing you want your contract canceled and it is canceled. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). They use proven sales tactics, and somehow everything sounds pretty good, but their claims were never realized. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. * From Mexico: [protected] Ext. Therefore, Royal Elite is not liable for any interaction or outcome with the aforementionedcompany. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. Desde Mexico: [protected] Portfolio has property at its heart, and wed like you to be part of it. -we were told that this purchase can be seen as an INVESTMENT, assured by Richard Quinones, in the sense we will be making profits and we will be able to sell and rent our weeks with ease through their brokers My onlyComplaint is the room service food. What is Royal Elite and why is it such a good deal? They convince you to try it out. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. We use dedicated people and clever technology to safeguard our platform. A free inside look at company reviews and salaries posted anonymously by employees. * From Canad/Usa: [protected] When we went back to the lobby to go to our room, 9173 we needed to change ASAP. 4248 / 4278 So for my $1000 deposit, I have gotten a Platinum Card with a fake membership number and a fancy black binder! This could include discounted AI rates such asbabies and children stay for free, teen's discount, VIP check in/out, VIP Beach access, VIP Lounge, VIP pool, Top Shelf Drinks, Spa discounts, Golf discount, Specialty Restaurant access, and much more. We would never recommend this again.. It goes against our guidelines to offer incentives for reviews. It has been a few weeks and still no refund. There is NO way to get into contact with these cowards after they completely RIP you off. * From everywhere: [protected] Ext. Telephone No. I have also experienced a very poor service. We had no problems and received our full refund within a few weeks. As soon as I have more information, I will be passing the matter over to whoever can help us to ensure that no other family is taken in by this scam! Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Dear Hubkins,We would like to thank you for taking your time and sharing your experience with us.We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. All lies. We received a quick response from Royal Elite and the process was started. Not so. Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. The staff seem to work hard at being as obstructive as possible. The process took 1 week. No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. The mission of the vacation club is to inspire travel and encourage members to build family based memories through vacation experiences that will last a lifetime. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Whichever you're looking for. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. However, we did not find any pages on their various websites for an official exit program. This is a forum with more angry royal elite timeshare owners: Our goal is to help timeshare owners find a reputable timeshare exit company to work with. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. No written confirmation that our contract was canceled. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Anyone can write a Trustpilot review. Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. You can book at any of the Sandos resorts. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elite's salespeople promise all sorts of services and amenities. Carretera Puerto Juarez-Chetumal Km. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. Tel: [protected] Ext 3200 I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Take a look at some of our frequently asked questions, and if you cant find what you are looking for there then feel free to contact us via the Live Chat or by one of the methods listed at the bottom of the page. When looking into whether Royal Elite Vacation Club had an official timeshare exit program, we found a page connected to their guest portal with tips on avoiding timeshare resale scams. They have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. No written confirmation that our contract was canceled. Should Mexican Timeshare solutions help you today? We were scammed out of thousands of dollars and have nothing to show for it but heartache. Finance Department 4248 / 4278 Just email or call within 5 business days and we will give you a full refund, no problem. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com I also consent to use of emails and the use of an automated dialing device and prerecorded messages. from Canada and USA: 844 992 8339, Telephone No. Timeshare owners are not told that they have 5 business days to cancel the contract with no penalization. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. This is another forum with more complaints about this company: They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. It is possible to get rid of Royal Elite Sandos Resorts timeshare. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). See reviews and photos from other guests with pets. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. customerservice1@royalelite.com I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, We love Sandos!!! Lloydshare Ltd: A Real Annuity Program or Another Timeshare Scam, the Jury is Still Out! Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. Some have exit programs of their own that can assist you with a timeshare cancellation. Royal Elite has the worst customer service ever known. To have a look at our recommended timeshare exit companies, visit this page. You are never out of touch. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Timeshare Travel Vs Travel Agency. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, Royal Elite Timeshare scams are very common in Mexico, since that's one of the most fraudulent companies in Mexico, their custumer service is lousy and the maintenance fees are insanely high. They acknowledge that we canceled within 5 business days. Quality Control Department Beware of the salespeople here! You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Before you leave, do you have any questions I can answer? We knew the sales person was most likely misrepresenting information. Buy timeshares Whats the big risk about it? Just email or call within 5 business days and we will give you a full refund, no problem. * From everywhere: [protected] Ext. Choose from 09different all inclusive resorts in Mexico (including Cancun, and Cabo San Lucas), or Spain (including Tenerife, and Benidorm). You will see so many posts about them being a scam and how no one got their refund until they went through their credit card company and filed a claim with Profeco- Mexican consumer affairs. Share your photos and videos with others to prove the truth of your words. @sandoshotels ! I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. Nothing about the membership that was represented to us has been true. Definitely recommend this resort to anyone! We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. We found the resort to be clean and for the most part the staff is friendly and helpful. Has this happened to anyone else? We use dedicated people and clever technology to safeguard our platform. They promise that you would be able to rent back your weeks, but you cannot find a company to rent your weeks, you cannot get hold of anyone from RCI to exchange your weeks either. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Share your photos and videos with others to prove the truth of your words. * E-mail address: finanzas@royalelite.com Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. * From Canad/Usa: [protected] Ext. * From Mexico: [protected] Quality Control Department Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. We canceled within 5 business days. Suggested companies are based on peoples browsing tendencies. Can You Get Rid of a Sunset Group Timeshare? 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