2. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. I did call Safelink again, and apparently I was de-enrolled from the EBB. However, it is impossible to proof all content, titles and news articles for appropriate content. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. If you are using Wi-Fi, data will not be deducted from your data balance for the download. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. Federal law limits the availability of the Lifeline Benefits. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. Any text message you send to a "short code" will in all likelihood not go through. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. Box 7081. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. 16. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. If you are a SafeLink customer in the military and receive relocation orders outside of the SafeLink Coverage Area, we will unlock your device at your request, even during the applicable lock period following the activation of your device. Step 1: Check Your Eligibility for the ACP. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. Free Caller ID and 3-Way Calling USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. 10. You will find coverage maps on our website at tracfone.com. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. Data Cards can be added to your Phone at any time, as long as the Service is active. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. If we are unable to resolve your dispute, then you and we agree to resolve all disputes in arbitration or small claims court as described below. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. This could affect your stored data, devices programming or how you may be able to use the Phone. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. Your Phone has shipped. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. Credit card fraud is a criminal offense. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. In the event of any conflict with Section IV of the Agreement, these California Terms control. All California Lifeline services may access 800 or other toll-free services. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. The program will terminate when appropriated funds are depleted. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. 3. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. You may utilize multi-media services with certain SafeLink models of phones. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Budget Budget YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. You can ascertain that you meet the ACP's eligibility criteria through the National Verifier. 17. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. After that, just wait to see if you qualify. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. 11. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. SafeLink does not allow international text messages. All reported lost and stolen phones will be permanently deactivated. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. The map below outlines the existing NV database connection in each state and territory. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. 23. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Visit these states launchpage for information. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. 5. Upon request from SafeLink, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. Residents of Tribal Lands are eligible for additional Lifeline discounts. Operator services will be provided through TracFones underlying providers. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. USAC implemented the NV in phases. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. There is no additional charge for nationwide long distance. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. How To Set Up Your National Verifier (NV) Account. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Voice calls are charged at the rate of one (1) unit per minute. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. Airtime Rates, Usage and Included Monthly Minutes. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Binding Agreement. SUBMIT. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. Get information, troubleshoot any issue or reach a representative, all through text messaging! SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. Program and Income Verification If you have not met the required minimum period of active SafeLink service, SafeLink may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. You are responsible for safeguarding your ILD Service and Account information. Free or Discounted Phone** or SIM Card For examples of accepted documentation, visit the Resolve Application Errors page.. All states and territories have been launched in the NV. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline You may be charged applicable taxes and fees at the time of purchase in certain areas. Current income statement from an employer or paycheck stub. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. FOR MORE INFORMATION SEE SECTION I BELOW. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. To use these plans, the consumer must purchase and redeem a service card. Unlocking Policy 6. Unlimited Free Text Messaging *Service Zip Code. To watch short video modules on the NV, visit the Videos page. When subsidized by the California Lifeline Program, this plan is free. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. b. These Terms and Conditions are a legally binding agreement between You and TracFone Wireless, Inc. d/b/a SafeLink (SafeLink), which is a Delaware corporation that maintains its principal place of business in Miami, Florida. 2022 TRACFONE. Unlocking Policy for Deployed Military Personnel. Free or Discounted Phone** or SIM Card IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. Therefore, there is no need to offer toll blocking service. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. 22. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. De-Prioritization.When on the T-Mobile network, you may be de-prioritized as compared to T-Mobile customers, and if more than 40GB of data is used, you may be further de-prioritized. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. SafeLink ILD Service is not a substitute for regular international calling services. Log in or create a new account to the National Verifier online portalto upload pictures and documents. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. Funds are depleted data, devices programming or how you may utilize multi-media with... Cell phone service going at the rate of one ( 1 ) unit per Minute the HEARING! To operator services will be no service contracts, term commitments or early termination fees penalties. 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