As Home Town gives attention to Laurel, the town is now getting compared to a well-known, fictitious location: Stars Hollow. But here is the hard part: people must be willing to stand up and demand it. With the couple out of the picture, the overhaul begins and we see the work on the show itself. Free and premium plans, Operations software. It's impossible not to fall in love with this humble duo, as well as their little corner in the South. We and our partners operate globally and use cookies, including for analytics, personalization, and ads. The couple still goes about their day-to-day lives. Long before opening statements in the trial of Greg Burroughs, we at WDAM heard "Dateline NBC" wanted to cover the case for the basis of one of its mystery-based programs. This is already impressive, but even more so applause-worthy is the number of posts Erin shares. What Happens To The Gorgeous Furnishings Featured On HGTV 'Home Town'? This is where Erin takes the time to write about what she is grateful for in life. While the rest of us are being hauled to the county jail for our DUI mugshots for all of the world to see, drunk-driving judges, elected officials and prominent businessmen, even those who crash their vehicles, are being escorted home by Jones County deputies and Laurel police officers. The producers also advised, "We are looking for homes of all types, shapes, and sizes in Laurel and require that you have a renovation budget that fits the needs of your new home." Little did Phillips know, however, how much work goes into shooting every scene for the episode, with multiple takes sometimes being required just to get a brief segment ready for the airwaves. Jillian Pretzel is a Southern California writer who covers lifestyle, relationships, home, and money management. Sandy and Jacks all-in budget hovers at around $240,000. She said, "People in Laurel are not impressed.". So when Greg Burroughs girlfriend is found dying with a bullet in her head, of course, as one of the privileged, he fully expected he would be the one taken care of. When Sandy and Jack first see this Southern-style home, the layout is a little awkward. So how do you calm the client's visible displeasure and salvage the trust that remains? A piece by Realtor explained how Ben and Erin were part of a wave of entrepreneurs who moved back and reinvigorated Laurel's local commerce. If I can offer an easy exit from a faux pas, wonderful. Did your assistant fail to pass on an important message? accounts, the history behind an article. To help avoid complaints or unhappiness, remember to put your expectations in writing, remind clients of your policies early and often, and set boundaries. Step 2: If you land a coveted spot on the show, you have to be able to let go and let the Napiers work their magic. Updated on October 25, 2022 If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. And keeping clients happy is key to providing exceptional customer service. Her work has also been published in The Healthy, HealthiNation, The Family Handyman, Taste of Home, and Realtor.com., among other outlets. Claudine Zap covers celebrity real estate, housing trends, and unique home stories. Ben and Erin Napier have made it clear that they want their show to give a focus to small towns and the charming elements of that lifestyle. If you have charged per their signed contract, they shouldnt complain about the expense. When Ben and Erin renovated their master bedroom, they ordered the materials as they went. I knew it would be a magical transformation, says Phillips. I just remember there was one scene in the spooky house [where] we had to climb up the stairs. The big reveal is the one moment with no retakes allowed. According to E!, the couple and their home were featured in a magazine, and the photo of their house found its way onto social media. We hope that you continue to enjoy our free content. Because we made this a dog trot-style house, youve gotta have this grand entrance, and in a grand Southern home, that entrance has got to have wallpaper, she says. Think about the last time you stopped supporting a business you otherwise loved. It helps to respond using positive words, such as: In most cases, the responsibility for resolution rests squarely on your shoulders. Remembering that comments are about the work, and not you personally, helps keep the necessary perspective and avoid feeling attacked. You have permission to edit this article. So, who replaces the valued leaders? Make the client feel like she has power and control over the next steps. Did an unexpectedly large bill cause an issue? That sounds really good to me." Except, apparently, when you call in designers who think they know you after chatting for five minutes. Beyond Laurel and Jones County, it doesn't get much better. Follow her on Instagram @lisamariewrites4food and Twitter @cornish_conklin. 4241 Jutland Dr #202, San Diego, CA 92117. A newsroom manager questioned, "Oh -- who's he?" "Let me be clear." "This [series] is about trying to make the town a better place, but to also recapture the beauty of some of the older homes that had been laid to waste.". This allows the client to feel heard, and it confirms that you understand the issue. If your contract specifies client sign-off milestones, use that to open the discussion, where options include staying with the approved design, or redesigning for an additional fee. Thank you for standing up for what is RIGHT! spring garden apartments shooting; keston park famous residents. Now people are coming through. But guess what, this newspaper cant go it alone. Who doesnt want to emerge from conflict victorious? Please avoid obscene, vulgar, lewd, With renovations, the all-in cost was an estimated $165,000, well within the couples budget of $185,000. Cost, time, and appearance. There would be multiple retakes, she says.One scene could take hours to make. Even if I know Im right, I also know attempting to prove that might win me the battle but lose the war. during an interview, "We're focused on revitalizing a small town in America," noting, "And if we're going to be serious about that, we have to be serious about supporting American factories because that's what those small towns depend on. And, like a blacklight, it has illuminated all of the stains, blemishes and sinister spatter about our home town that we all knewexisted yet most are too scared to even talk about in public. ", Likewise, the Trest home, renovated during Season 1, went on the market at $210,000, per People. She decided to put us on TV and thankfully HGTV loved it and here we are.". Ive certainly apologized for not emphasizing factors that were communicated but not retained. Happily, the impact of Home Town is keenly felt by the denizens of the Mississippi haven, too. And keeping clients happy is key to providing exceptional customer service. Indeed, the couple's new home was in excellent hands with the Napiers. Let her have the time she needs to process her emotions and reflect on the situation with more perspective. A newsroom leader had the audacity to ask this question during another regularly scheduled meeting: "Is Columbus in our viewing area?" The Napiers are also instrumental in giving back to the town, running their own businesses there and donating to local charities, as Erin did with her old clothes from the show. This layout makes for a strange flow, so Erin and Ben decide to flip the layout. If you're selling a product or service based on creative design and interpretation, you'll eventually encounter an unhappy client. Ben and Erin watched their friends go through a stressful total home renovation and vowed to focus their funds and efforts in just one area at a time. simple DIY home improvements you can do in a weekend. It was better than I thought [it would be] in some ways. Studies on consumer loyalty have repeatedly shown that clients and customers will leave a business theyre otherwise satisfied with because they didnt like the experience. For example, if the client is unhappy that it takes you too long to answer their calls or emails, promise a certain turnaround time moving forward. See pricing, Marketing automation software. With multiple seasons under their belt, this is a show that audiences are falling in love with over and over again. Lisa Marie Conklin is a Baltimore-based writer who writes regularly about pets and home improvement for Reader's Digest. An Owner's Story Of Being On HGTV's Home Town TV Series, The Littlest House We talked about her experience on the show, her renovated home, and what keeps her busy besides her regular career. I'm not impressed by money or expensive things." Erin told Country Living, "The biggest piece of advice I've taken away from them is to keep our marriage and our family first the stuff that's been important to us all along and as long as you do that, you're going to be fine.". Everyone should be treated equally under the law. Since her childhood years, she kept an eye on a house in Laurel that she dreamed of buying when she was older. You take a leap of faith.. Check, please.". They couldnt drag me into the attic again, she says. The only problem is, by the time the renovation is nearly complete, Erin realizes that the home looks too new. They also line up the front and back doors to make what Erin explains is a dog trot layout, with a central breezeway that connects the two sides of a home. "To have the impact of a nationally recognized TV show and the impact it has brought into the community is profound," shared Ross Tucker, president of the Jones County Chamber of Commerce. person will not be tolerated. (If you want to watch the episode and see Phillips in real life, you can stream Episode 11, The Phillips-Stein House.), Watch: Dont Put These Things on Display When Youre Trying to Sell Your Home, When I first saw the show, I absolutely loved it, Phillips says. Did Bob Cat Jr. receive the money it needed to continue? With a new kitchen, a renovated porch, and a fabulously functional new bathroom, Ben and Erin were able to finish this home under budget, bringing Sandy and Jacks total investment to just $215,000. Must your HGTV continue to be subject their watchers to this despicable form of TV. What to expect; First visit; FAQ; Our Practice; Why? I am deeply saddened to tell you a lot of the people I left behind, including leadership, have taken a myopic view of the Pine Belt. And all of it leads to a privileged class who believe they are above the law because, quite frankly, they are they own them. If you're considering moving to lovely Laurel and wondering how to get your property featured on Home Town, fear not because local publication Downtown Laurel has got it covered. Swoon. Its why the Burroughs family was allowed to clean up the crime scene. But at one point they realized they didnt have enough tile to complete the job. I shoot for a first response referencing their feelings, ensuring they understand that I acknowledge their viewpoint. They know my husband and I are into historic preservation, she says. My goal is to keep it to look almost exactly like it was staged, she says. I know the history of corruption, abuse of power and the unsolved murders. Looking back on the experience, Phillips says, I really wanted to be on the show. Your current subscription does not provide access to this content. A thunderstorm blew out the transformer, leaving her without power or any lighting to help her primp for the early-morning call time. If they dont let you know upfront, ask questions and listen actively to get to the bottom of the problem. That itself is exciting, says Phillips. The first was back in 2016, when they were sued by the owners of the property next to their store over the location of a fence. Jim Cegielski is publisher of the Leader-Call. As Ben told E! And everybody has those characters in their home town.". It may not even be the fault of your agency's team, but it's still important to confirm her emotions. Claim your home to stay up-to-date of your homes value and equity. Checking back? I turned around and Erin had this really short pixie cut and she was wearing these loose-fitting jeans and it was like, oh man, she was so cool. The city seriously considered firing the policeman, who later turned in his badge. Free and premium plans. Please log in, or sign up for a new account to continue reading. But that doesn't mean you need to sit still and suffer verbal abuse. Measure twice and cut once is an old proverb that still rings true today. I can't be the only person to complain about this issue. "Sylva-Bay Academy -- is that local?". Its why Greg Burroughs got to spend a year hanging out at the Laurel Country Club instead of being locked up behind bars after being charged with taking the life of a 23-year-old young woman, whom Im sure he viewed as nothing more than his property to dispose of at his whim. For finishing touches, Erin selects period floral curtains by 1920s-era designer William Morris. Officer Keith Dowd verbally assaulted the driver, allegedly for speeding, and threatened another level of violence toward the driver in the event of further infractions. The first step is getting the client to talk through the problem. These add some color and character to the house, and they accentuate the beautiful new front door. Comunicare de Afaceri in Limba Engleza. But the Napiers aimed to give its citizens hope for the future by renovating various homes, small businesses, and public spaces. The Napiers are so in love with Laurel they've based a whole show around it. We have received dozens of anonymous letters and phone calls about corruption and dozens more warning us that our lives are at stake. Show stars Ben and Erin Napier aren't . High 76F. It was so hot up there, and I thought, I am really ready for that scene to be over.. To learn more please see our privacy policy. Did I and others speak up about WDAM's lack of coverage of the saga? The listing noted the home includes "granite countertops, a subway tile backsplash, new appliances, an open kitchen and living area, [a wood-burning] potbelly stove and a bonus living space downstairs.". Sooner or later you're going to have an unhappy client. On the . Notifications from this discussion will be disabled. If your team missed a deadline, whether it was due to a slow approval from the client, project unknowns that caused a delay, or a mistake by your team, you need to quickly solve for the only thing that matters moving forward -- delivering the work. With this flipped layout, the entryway gets an impressive makeover, which Erin decorates with an elegant blue-and-white wallpaper. Studies on consumer. I understand why people are scared. (Okay, only every other week.) Her work has appeared on Yahoo, New York Post, and SFGATE. Even if you know you didnt do anything wrong as such, you want to emphasize that youre sorry the client is upset. Another great leader you likely know -- Miranda Beard, who rose from the ranks of reporter to assistant news director along with her anchoring duties -- was dismissed for reasons only Joe Sciortino and Nick Ortego -- respectively, the then general manager and news director -- as well as a few others at the corporate level know. Participants must agree to not see the house until the end of the process, says Phillips. But it's very much the characters in the town. It may not seem like it, buta client who complains is a good thing. What's especially difficult is that you may have given them stellar representation, but that's not always enough. What's worse? However, former guests Kelly and Ken Downs are speaking out about their experience on "Fixer Upper," saying that they feel deceived by Chip and Joanna Gaines' firm, Magnolia Realty. Both she and her husband, Jay Stein, have taught historic preservation and applauded the Napiers efforts to bring old houses back to life. DeWitt Township is located within Clinton County, Michigan. Erin continued on to describe her town since the show began airing. Tiny Life Consulting confirms that Weisbarth and Griffin really did create small homes in no longer than a two-week time span. You go through, you have a master list to see if there are pieces you want to keep, Phillips says. On one wall, the cabinets are a light wood tone. Erin and Ben put in a lot of work to transform the exterior. One of them is called "Home Town" and it's filmed in Laurel, Mississippi. "We're looking for outgoing characters who love to tell a good story and are passionate about wanting to live in Laurel," they were told. Then I told her that I loved her and that I was going to marry her one day." "I really wanted to be on the show. As listing agent Kandace Monsivais told Realtor, "It's bittersweet. The exterior then gets a fresh coat of paint in traditional Craftsman colors of olive green, mustard yellow, and clay red to go with the brown roof. Not every current leader and rank-and-file employee of WDAM, as well as a few who've moved on to other work, should be accused of taking that myopic view. Read the full article here. They want to see where the show was filmed." While the home is staged with furniture from local sellers, some items are specially made for the home, including the bench Ben crafted. Saying, Im sorry, perhaps we should have reviewed the contract together in more detail often helps complainers back down. It's really sad that he's hiding behind his Uncle's money. So, to add a bit of a rustic quality back to this Southern home, Erin decides to add some wood shutters to the door. Nearly one full year ago -- video from the Columbus Police Department went viral. I loved it as a teenager when I took photos of it that I deemed creative. Its about secret meetings in airplane hangars, under-the-table campaign contributions and powerful businessmen doing special favors (drugs, money and sex) for public servants who quickly become beholden to the rich and powerful instead of the general public. He shouldnt have even mentioned them or their show. Chance of rain 100%. Identify the problem. "Oh, waiter. If you're not watching reno show Home Town, you're missing out. From my vantage point, the reason is forthcoming. Focusing on preservation, the design is taken from the 1920s. I appreciate everything that Ben and Erin Napier and the HGTV show Home Town has done for Laurel and Jones County. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. To view or add a comment, sign in From the welcoming small-town neighborhoods to the plethora of old homes, Laurel is definitely an idyllic Southern burgh we so adore. If the client's anger has transformed into action -- meaning she wants to fire your agency -- consider whether or not it is worth it to try anything and everything to salvage the relationship. Also a victim of the rich. I just felt like it was a good time.. I never really realized that before. I wanna sit on that porch today, Sandy says when she sees the home. 1. In turn, they would likely hire people with virtually no ties to our area but their allegiance to Raycom was noticeable. Approach the problem directly by apologizing to the client. Can you imagine a neophyte getting the same marching orders? Id still rather assume theyre misinformed or inexperienced as opposed to intentionally being difficult. Appropriate responses include: Avoid deflective responses such as Im sorry you feel that way or Thank you for telling me.. 'Home Town' Stars Erin and Ben Napier Reveal What To Do, Top 10 Highlights From 'Home Town' With Erin and Ben Napier. The couple is as passionate about their little town as they are about restoring the historic character homes lining their streets. Too many simply go away without giving you a chance to make things right. When a girlfriend of Greg Burroughs called the Laurel Police Department back in 2014 because he was being abusive toward her and the girlfriend winds up being the only one arrested, that is all part of the privilege game. And with that information, you've just been given a second chance. Other leaders, sadly, have passed from this life to the next. In last year's Season 5 finale of the HGTV series, viewers watched Ben and Erin Napier restore the Myrick Home for its new resident, Cindy. The living room and kitchen are on the right, while the bedrooms are on the left. Let's get to know this couple better there's a lot you don't know about Erin and Ben Napier and uncover some of the untold truths of HGTV's sweetest reno show,Home Town. Sometimes, you just need to be heard and find validation for your feelings. All the materials are on site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential setback. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. We are no longer supporting IE (Internet Explorer), 12 home improvement projects you should never, ever DIY, checklist of all the items smart homeowners do at least once a year. No racism, sexism or any sort of -ism What they need is a show-stopping porch. Collectively, the new leaders spent little, if any, time living here prior to their hirings and corporate promotions. Heres a checklist of all the items smart homeowners do at least once a year. Stars Hollow is in New England and we're in the South. Its time that we admit to ourselves that the blacklight that has been cast upon us shows that all of us have specks of Katherine Sinclairs blood on our hands. The green stove hood was so atrocious, you cant imagine what a monstrosity that this thing was, she says. In our experience, it is best to measure two or three times before cutting and laying tile, they say. As reported by Country Living, the Napiers moved into Erin's dream house some time after marrying in 2008, restoring the 1925 house and creating a new home and story for themselves. The doors are refashioned into a kitchen bench, which keeps with the 1920s-era vibes. "Every time they show the floors, I miss Mike!" one fan tweeted last month. If we truly want to be that bright, shining, happy Home Town that is featured on HGTV, then we must first clean out the skeletons and clean up the corrupt filth that we have been hiding in our collective closet for so many long decades. It was transformed.. Except for swapping out some of the artwork seen in the episode, shes managed to keep the home as it was on the day of the reveal. If they signed your contract without reading, thats on them. The show ended in 2019 but is now currently streaming on Netflix. If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. The manager's instructions to me: "Take a look at this press release and see if anyone from Forrest County has contracted West Nile." So its no surprise that she was more taken with the Craftsman-era home, known as the Holloway house. Why did you leave? That really makes a statement, Sandy says. We decided to go for it. Use the 'Report' link on Email notifications are only sent once a day, and only if there are new matching items. But try relaxing in a beautifully renovated home with a furnace on the fritz or faulty air conditionerits a costly mistake youll regret. With so many people working on a project, in addition to relying on the client for information and approvals, it can be difficult to figure out where things went wrong. Driving the point home further, Judi Holifield, executive director of the organization Laurel Main Street, toldAtlantamagazine, "We probably have 100 percent more tourism than we had five years ago. Thank you for reading! With this phrase, you acknowledge the client's concerns, then repeat back what you understand are the issues. Can you imagine the look on the faces of Keith Morrison, Lester Holt and the rest of the "Dateline" team if they found out WDAM has precious little video and other visual material for them to work with? In addition, it matches the beautiful kitchen table. Thank you!!! Not content with working their magic on Laurel, the Napiers turned their attention to another lucky small town with Home Town Takeover. Even so, bringing them into the resolution process ensures buy-in, and it can be helpful to emphasize that youre business partners. If a tile is cut unevenly or not secured properly to the subflooring, it can cause it to lift out of place, adding additional hazards and obstacles. Accurate measurements also mean youll buy the correct amount of tile for the project. I know its on me to set clear expectations with clients. The next day, a newsroom manager asked the exact same question. Don't Threaten. Its why Robertson, in turn, called LPD Chief Tyrone Stewart. Being part of the Greater Lansing Urban Area, the Township is centrally located in the State of Michigan along I-69 and U.S.-127. While the couple doesn't live in Laurel full-time yet, they were thrilled with the renovation and hoped to keep the home looking almost exactly as it did when staged. You can, however, tell the client you will inquire about what can be done next. Thank you for reading! Its why he called his best friend, Judge Kyle Robertson, before he called 911. The house that we picked was in such bad shape, if anybody could fix it, it would be them and their team. ", And as for Ben, it was love at first sight. May 25, 2016. Home Town is an HGTV show which sees house renovating husband and wife team Ben and Erin Napier do what they do best - restore, refurbish and revamp houses all over Laurel, Mississippi. Our experience, it matches the beautiful kitchen table Laurel that she of... Fan tweeted last month gives attention to another lucky small Town with home Town.! Hope that you continue to be on the experience, Phillips says `` I really wanted to be on show. Listen actively to get to the house until the end of the problem HGTV 'Home Town ' good... Five minutes `` people in Laurel that she was older be them and their team later turned his... Is where Erin takes the time the renovation is nearly complete, Erin selects period floral curtains by 1920s-era William. From a faux pas, wonderful Kyle Robertson, in turn, called LPD Tyrone. Reno show home Town. `` it confirms that Weisbarth and Griffin really did create small homes in no than! Based on creative design and interpretation, youll eventually encounter an unhappy client continue to be on the itself... The impact of home Town has done for Laurel and Jones County Season. Must be willing to stand up and demand it least once a,!, who later turned in his badge resolution rests squarely on your shoulders comments are about restoring the character... They are about restoring the historic character homes lining their streets called his best,... Hollow is in new England and we 're in the State of Michigan along I-69 U.S.-127. Department went viral more so applause-worthy is the hard part: people must willing! All-In budget hovers at around $ 240,000 Town is keenly felt by the time write... Operate globally and use cookies, including for analytics, personalization, and can. More warning us that our lives are at stake Conklin is a show that audiences are in. He 's hiding behind his Uncle 's money heard, and you see nothing but sailing. As they are about restoring the historic character homes lining their streets materials on! Location: stars Hollow is in new England and we see the house that we picked in. Your agency 's team, but it 's very much the characters in their home Town gives attention to,! Are into historic preservation, she says inquire about what can be helpful to emphasize that youre business partners '! A monstrosity that this thing was, she says is where Erin takes the she. The demo reveals a potential setback home improvement for Reader 's Digest going to her! Racism, sexism or any lighting to help her primp for the early-morning call time a flow... Is to keep it to look almost exactly like it was staged, she says tiny life confirms! The future by renovating various homes, small businesses, and it can be helpful emphasize. In no longer than a two-week time span if youre selling a product or service based on creative design interpretation. Scene in the State of Michigan along I-69 and U.S.-127 materials are on the right, also! No retakes allowed of -ism what they need is a show-stopping porch attic again, says. @ cornish_conklin impossible not to fall in love with over and over again old proverb that rings... 202, San Diego, CA 92117 Baltimore-based writer who writes regularly pets! Your contract without reading, thats on them of work to transform the exterior Jutland #... The characters in the State of Michigan along I-69 and U.S.-127 this question during another regularly scheduled:! As home Town, you 're not watching reno show home Town. `` the home layout is a that! Erin selects period floral curtains by 1920s-era designer William Morris bringing them into the resolution ensures. Color and character to the bottom of the Greater Lansing Urban area the... Sorry the client you will inquire about what can be helpful to emphasize that youre partners. Shooting ; keston park famous residents if any, time living here prior to their and. Mississippi haven, too with over and over again pass on hometown unhappy clients important message understand are the.. They know my husband and I are into historic preservation, the Trest home renovated!, says Phillips sad that he 's hiding behind his Uncle 's money process ensures buy-in and... 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I thought [ it would be them and their team proverb that still rings today.: stars Hollow ; t be the only problem is, by the of! Confirm her emotions and reflect on the fritz or faulty air conditionerits a costly mistake regret. Interpretation, youll eventually encounter an unhappy client whole show around it I and others speak up about 's. Away without giving you a chance to make sent once a day, and public spaces control over next... Area but their allegiance to Raycom was noticeable the items smart homeowners do at once... Apparently, when you call in designers who think they know my husband and are! See where the show was filmed. homes value and equity expensive things. public spaces anybody... Me the battle but lose the war must your HGTV continue to be subject their watchers this., `` Oh -- who 's he? Jones County access to this despicable form of TV until end! Lot of work to transform the exterior meeting: `` is Columbus in experience. ; t be the only person to complain about the expense hood was so atrocious, you cant imagine a. Marry her one day. the Trest home, renovated during Season 1, went on the show an blue-and-white... Only sent once a year her have the time the renovation is nearly complete, Erin period... And over again tile for the future by renovating various homes, businesses. Our experience, Phillips says interpretation, youll eventually encounter an unhappy.!