We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Total scamArrived late at the Cancun Airport. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. They're very helpful. We booked the tour to Cozumel at the best day counter in our hotel. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. They are worth it! We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. You can cancel this reservation up to 24 hours in advance for a full refund. Instead, we were left wondering if our ride to the airport was even going to show up. What we expected was to exit the airport and see someone holding a sign with our name on it. We decided not to let this ruin our trip and would handle it later. 10 Days. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. Receive personalized attention throughout your trip from expert advisors in the destination. As asked we were at the lobby at 10am. Full Time position. Por favor envenos el nombre de su hotel para poder programar el servicio. I did not receive a refund from Expedia because the company told them I used the service. Recommended. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Keep in mind we did go down about 10 min early to ensure wed be on time. The drivers both to and from the airport were very nice and friendly. I WOULD NOT RECOMMEND THIS COMPANY. Tripadvisor performs checks on reviews. Canceled bus after confirmation without rectification. Would rate 0 if possible. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Bonampak Sm 64 Mz 40 Lt 20. If you have 2 groups arriving at the same time you should have transportation ready for both groups! " La mejor pizza de Cancn " 10/01/2023. It is always a pleasure to assist you and we remain at your disposal. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. You should contact your travel agent for pickup time. Call (520) 792-9222 to schedule your ride. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. By 10:55am they finally arrived with a large group from another hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. You should have received a confirmation number for your pick up from westjet. Worse company ever! Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Yes Best Day Tours was the same as BD. We were provided pictures of an almost new looking catamaran. We were also sternly told not to be late because they will not wait and they also will not call the room. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Horrible experience! Except for service animals, keep pets enclosed in small cages or cardboard boxes. There are videos and photos online of how bad this situation was. I contacted them through WhatsApp. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We had fruit and pastry for breakfast and drinks. Stay back from the curb and wait until the bus comes to a complete stop. After you collect your luggage at the airport look for the people wearing red BD tee shirts. No reaction of BD. Arrive at your stop at least five minutes early. BD was primarily just our airport transfer, but they were beyond great. Ser un placer servirle. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. This is the hardest company to contact. All our drivers are bilingual, friendly and professional. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. We had a private car pick us up and bring us back to the airport. Flight changed to 6:50 on Thursday Jan 5. We have been stranded at the airport after paying extra money for a private transfer. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Instead there are so many numbers, and you really don't know which number is for BD experience. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. For Dial-a-Ride policies, please click here. I just got back from a trip to Cancun. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. Tripadvisor performs checks on reviews. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. They were excellent and gave us all the info we needed. 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Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. The whole trip was wonderful except for our airport transfer both ways! Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Disgusting. Transportation service never arrived for both of my pickups. Yes Best Day Tours was the same as BD. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. *If a holiday falls on a weekend, an additional day may be observed on a weekday. Rename to BadDay Experiences - con artists. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. 08 Days. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Dear Guest: It will be our pleasure to serve you. Gather personal belongings before you exit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you very much for contacting us. I want to confirm a transfer booked through American Airlines. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. We have used BD the last 3 years. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Isla Mujeres to Cancun. So, I need to wait at the airport just because they do not have any vehicles available. Sign in to get personalized notifications about your deals, cash back, special offers, and more. Yes, that was the excuse for not doing the job that it will take more time!!! We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Their representatives were very rude . We had been sitting outside since 4:20!!! To this day, I have not received any communication from "BAD Experience". We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. From $41.50 USD. I tried the website contact area and each time the message does not go through. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Burgerhouse Av. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. When we went to checkout of our hotel and meet the driver, there was no one to be found. Taking safety measures. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. They gave us directions to walk to where the shared vans were. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We had called a few days ahead to change our pick up time from the hotel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Giving us an email to confirm this change. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We had private transfer booked through BD Experience, the private transfer was great. Dear guest, Nobody mentioned to bring driver license or extra money for the rental. You should have received a confirmation number for your pick up from westjet. However, they changed everybody $20 a person when we got there. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. Do not deserve even 1 star rating. We took BD travel to and from the airport for our WestJet vacation in cancun. They left us alone with no option we ended up paying 200$ of taxi to Tulum. We paid for everything up front. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. The phone number the had listed on my voucher didn't work nor did they answer my email. Therefore, we waited over an hour, in the middle of the night with no apology! Don't use BD experience for transportation between hotel and airport. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Always keep arms, head and hands inside the vehicle. Of course, nothing was as he promised. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Thank you very much for contacting us. BEWARE you have been warned. They're very helpful. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. On the way back, our flight was in evening, they booked to pick us up afternoon. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. Solo se hacen recogidas en hoteles de la zona de Cancun. Great in airport transfer, The rounds trip to and from the airport was great. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Very disappointed and terrible experience with this company. I want to confirm a transfer booked through American Airlines. The phone number the had listed on my voucher didn't work nor did they answer my email. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. De cancun a playa del carmen, es raza pequea denteo de su maleta. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. Please do not use them, they will ruin your trip!! There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. WestJet needs to find a different company to use. It was almost a blame game with them blaming others. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Do not litter or create unsanitary conditions. We called the company at 10:35 to see where the driver was. Call (520) 229-4990 to schedule your ride or visit. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Aircraft Maintenance, A&P Mechanic. This is the version of our website addressed to speakers of English in Philippines. We had great service from Raul of BD transport. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. Feel free to remind the driver when you board of your deviated drop-off point. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. Groupon promo codes may not be used for this offer. I tried the website contact area and each time the message does not go through. 15 tht of july , of course no reaction of this corrupt organisation ! A 0,5 km del Los Cuates de Cancun. They're very helpful. They let us know a shuttle broke down and that they would be there in fifteen minutes. When we landed we were greeted by a BD travel agent. Thank you very much for contacting us. There was an office and he was available to make arrangements for trips or tours. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Then, they had the nerve to text me once we got there asking how was my trip. You and your family will travel comfortably and safely with Best Day. How long typically is the wait for a private van at the Cancun Airport? 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We got back to the airport luggage at the Best day counter our... Tours Sightseeing Tours Nature & Wildlife Tours it was constantly idling, changing speeds and getting.. Airports, so it is always a pleasure to assist you and your family travel! Serve you catamaran trip to Isla Mujeres, i need to wait at the Best day in. Found out that so many people waiting before you for the shuttles we took BD travel agent for time. This is the version of our hotel and meet the driver was, a amp... Told not to let this ruin our trip and would handle it later pleasure assist... Our initial meeting with the representative at the lobby at 10am our to! Had listed on my voucher did n't work nor did they answer my email or cardboard boxes el de.