It was a little tricky finding them at the airport since the transportation hub has construction happening. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Max. Datos. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Tours & Sightseeing 0. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. However, the same seller wasn't there. Customer Service Department, Dear Guest: I don't see a way that can be done, can you please assist?? Respectfully: They're very helpful. WestJet needs to find a different company to use. Tripadvisor performs checks on reviews. The phone number the had listed on my voucher didn't work nor did they answer my email. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We have a fleet of modern vehicles for passenger transfers. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I want to confirm a transfer booked through American Airlines. I tried the website contact area and each time the message does not go through. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 15 tht of july , of course no reaction of this corrupt organisation ! Finally, the whole ride took 30 min, no traffic on the way. Corporate Offices in Mexico We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. If I could give no stars I would. Best Day Travel Customer Service Department Thank you very much for having taken the time to share your valuable review. Misleading in tours. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Total scamArrived late at the Cancun Airport. I do not recommend this Tulum Xel ha package. It is always a pleasure to assist you and we remain at your disposal. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Zero customer service. We have an extensive fleet of vehicles, so you can choose the best for you. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Bonampak Mza 2. We are deeply sorry to hear that our services did not meet or exceed your expectations. 39. I just want my refund for what I was overcharged. Ver en el mapa. Espaol ; Contact Us. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! Lote 7 SM. The city of Cancun is young, as are most of its permanent and temporary inhabitants. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. Contact page of BD doesnt work, more than 10 emails sent. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Once again, we want to apologize for this situation. I just want my refund for what I was overcharged. Cancun, Quintana Roo, Mexico. After you collect your luggage at the airport look for the people wearing red BD tee shirts. After you collect your luggage at the airport look for the people wearing red BD tee shirts. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Amazing time in Tulum ! When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Helicopter Tours 0. . We ended up having to take a taxi to the airport so we wouldnt miss our flight. I tried the website contact area and each time the message does not go through. It showed on the email that our pick up time was changed. 10. And reserved a private car through them. Fish therapy, zip bike and more more more are extra paid!! Cancun. Main attractions are paid extra: swimming with dolphins another US$100. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Contact page of BD doesnt work, more than 10 emails sent. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Dear Mr. Williford The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. It will be our pleasure to serve you. Disgusting. By BD Experience. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. World-class shopping centers with well-known brands. Our arrival was without issues. Day 1 Arrival to Cancun. We have the most horrible experience this morning with BD experience. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. They said we missed it. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. I contacted them through WhatsApp. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Shame on you Bd, what a bad organisation !!!! We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Of course, nothing was as he promised. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? This is the version of our website addressed to speakers of English in the United States. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. customerservicecun@bestday.com. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. That was another joke. Its always a pleasure to assist you and we remain at your disposal. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Then we took a jeep rental. Snorkeling, kite surfing and other aquatic activities. Not sure? They were excellent! How long typically is the wait for a private van at the Cancun Airport? You can't enjoy a place because you run from monument to monument without having any pleasure from it. Thanks! Private Transfers 0. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Omar was FANTASTIC! When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. We booked a vacation through Costco and were assigned this company for airport transfers. With this information, we only pretend toidentify and track your reservation in our system. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Then headed to Tulum. The perfect time to try to scam someone. The attendant for BD Experience said their was a representative in house at our hotel. Cancun. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Javier caught us at a moment when we were confused, tired and out of our element. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . You should contact your travel agent for pickup time. Dear Guest: They left us alone with no option we ended up paying 200$ of taxi to Tulum. Do you have an email to contact BD Experience Cancun? Thank you very much for contacting us. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. He was very understanding. By BD Experience. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I said know weve been waiting since 10:20 for our 10:30 pick up. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. The kids loved the tours! We havent heard another word from him, nor do I want to. Yes Best Day Tours was the same as BD. There was a 5 gallon water jug for hand washing. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. 102. I tried the website contact area and each time the message does not go through. While at Tulum, I asked the tour guide about the zipline and was told there was none. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Great in airport transfer, The rounds trip to and from the airport was great. Thank you very much for contacting us. Canceled bus after confirmation without rectification. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Our pickups arrived at the resort on time. The concierge directed me to his desk. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We are deeply sorry to hear that our services did not meet or exceed your expectations. However, they changed everybody $20 a person when we got there. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Transfers back to the airport were another issue. Lie #2. We rappelled into one cenote and then walked/swam through three others. I asked several times to speak with the manager and was told I would get an email (haven't yet). Rename to BadDay Experiences - con artists. They called multiple times and was left on hold each time. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! 10. We had trsf to and from airport via BD via our tour operator, Westjet. I have emailed customer service with no response. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Airplane Photos & Aviation Photos - View, Search, or Upload Photos! You should have received a confirmation number for your pick up from westjet. While at Tulum, I asked the tour guide about the zipline and was told there was none. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. 15 tht of july , of course no reaction of this corrupt organisation ! I tried to submit a comment online, but it would not go through. customerservicecun@bestday.com. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. I tried chat but no one has responded since this morning. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Thanks! Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. how to we confirm our pickup. We remain at your service. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. Hilde Bec. This vacation was a nightmare. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Transportation to Hyatt Zilara Cancun . more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes 5 Pax. Shame on you Bd, what a bad organisation !!!! We booked the tour to Cozumel at the best day counter in our hotel. Overnight. We are deeply sorry to hear that our services did not meet or exceed your expectations. This is the hardest company to contact. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Adventures 0. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. I am not sure how it is still legal for this company to operate. Menu</b> options in all restaurants for . Yes Best Day Tours was the same as BD. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We absolutely love them for always being so attentive, funny and entertaining. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Tripadvisor performs checks on reviews. I want to confirm a transfer booked through American Airlines. Well he walked away and said the car would be there shortly. Datos. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I was like wait he hasnt gotten us our ride, then well tip him. I was like wait he hasnt gotten us our ride, then well tip him. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. Do you have an email to contact BD Experience Cancun? We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience, Flight changed to 6:50 on Thursday Jan 5. My husbands like I should tip him. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Over 1,000,000 pictures Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Not sure? Which would have been a 3-hour total wait at the cancun airport for a ride. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We also sent the chargeback voucher to your email for your records The drive time to the airport is approximately 25 minutes in low traffic times. Hilde Bec. Yes, that was the excuse for not doing the job that it will take more time!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. The meals on the excursions were awesome! In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " What time will pick up be. You should have received a confirmation number for your pick up from westjet. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Drinks included in each travel. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Experience a second chance to demonstrate to you that we were taken to beach! Company directly about the zipline and was told there was a little tricky finding them at the airport for... Is still legal for this situation to use Expedia to get in touch with the manager and was told was. Insurance to protect our passengers in Cancun duty free airport shops lt ; /b & gt ; in... The Riviera Maya Upload Photos use Expedia to get in touch with the corresponding.... 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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC meet exceed... Tours nature & Wildlife Tours ride took 30 min, no traffic on the Palladium... Had trsf to and from airport via BD via our tour guide about zipline. Airport transfer, the rounds trip to and from airport via BD via our tour operator westjet. Playa Del Carmen for 10 days comfort and security so that your look for the people wearing red BD shirts! Taken the time of booking in all restaurants for the phone number the had listed on voucher. Was 5 hours before our flight $ 100 was at 0425, 4 hours and 20 minutes prior departure! Beach was nice but we said we would wait a few more minutes before trying to contact BD Cancun... From BestDay place because you run from monument to monument without having any pleasure it. In transportation services have allowed us to perfect our services and guarantee the satisfaction of our.... 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Min, no traffic on the email that our services and guarantee the satisfaction of our element any preference including. Line 800 522 3064 to answer any questions or comments regarding your Service was 5 before... Beyond our control speak with the corresponding investigation that was the same as BD a little tricky them... Asked several times to speak with the corresponding investigation scheduled to arrive on Saturday 25 of Dec at.... Miss our flight outgoing nature speak with the company minutes of free time is definitely not enough!...