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If you think you have been treated unfairly by the police or that the standard of service fell short of your expectations, you have a right as a member of the public to make a complaint. If you are the victim of crime or have witnessed any non-emergency incident occurring within the Northumbria Police area use ouronline reporting form below. Reasonable and proportionate means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised within the framework of legislation and guidance. Prevent/ reduce the risk of deaths in custody. If youve found a hazardous item, such as a firearm, explosive, poisons, toxins or chemicals, please call 999. Follow up my crime allows you to contact the officer in charge of your case. You coulddo this by putting up a notice near to where youfound the item. Serious conduct issues are allocated to the Professional Standards Department to investigate. True Vision is a third party hate crime reporting website supported by all Police forces in England, Wales and Northern Ireland. Hate crime is upsetting for victims and their friends and families, and creates hatred in communities. The Force regularly reviews updates from the IOPC to reflect on learning across the country. If a crime is happening now or someone is in immediate danger, call999. If you have found property, your legal obligation is to try to reunite it withthe owner. Get in touch using the online tool below. Crimestoppers will ask questions about the crime you have information on but will never ask questions about you. Benton Lane. If the nuisance noise is causing an ongoing disruption, useour online form. Email me a copy of this chat transcript when finished? Please have the following information available, if possible. Is this happening now? This helps teams find long-term solutions . The position of the perpetrator should not be a barrier to reporting. Northumbria Police is the territorial police force that police areas of Northumberland and Tyne and Wear in England. The Standards of Professional Behaviour state that: "We do not use our professional position to establish or pursue a sexual or improper emotional relationship with anyone with whom we come into contact with in the course of our work, who is vulnerable to an abuse of trust or power.". Whether you're looking to report a crime, contact an officer or find your nearest police station you can do this online here - https://beta.northumbria.police.uk/contact-us/ You can also. Please note, if a passport or drivers licence is handed into the police station, they will be forwarded on to the DVLA or Passport Office. How do I get an update on the progress my report to Action Fraud? You must contact the officer in charge of the case directly to discuss the return of the property. Usually the officer will arrange for a letter to be sent to your last known home address informing you to contact Northumbria Police to arrange a collection. You can also have a read of our recent Newsletters. Dont assume that a particular piece of information is not relevant. The site also provides links to organisations that can offer support and advice on hate crime related issues. If you are calling from outside of England & Wales, please call:+44 300 123 2040. Complaints can be made about general standards of policing, operational policies/procedures and individuals who work for Northumbria Police. So that lessons can be learned, officers/ staff need to be aware that any confidential and personal information they access on the Force Computer System must be related to their role and/ or for a policing purpose. In cases where criminal investigations are not carried out or do not lead to a conviction, you may wish to consider other options to recover your losses. At the conclusion of the investigation the investigator will provide you with an investigation outcome letter. What happens after I report a concern to Action Fraud? Built on the basis of a partnership between the police, the community and media, Crimestoppers is an invaluable service that enables anyone with details of criminal activity to pass them on to the police anonymously, without fear of exposure or retribution.RewardsRewards are available for callers who provide information leading to the arrest and charge of an offender.These rewards are funded by the Crimestoppers Trust, who are an independent registered charity.Report itIf you wish to provide information anonymously, you can visit the Crimestoppers web page and use the Secure Contact Form or call the Crimestoppers telephone number 0800 555 111 at any time of the day or night, 365 days of the year. Please check station opening times here before you attend. Please check station opening times here before you attend. Please have the following information available, if possible. How the fireworks were being misused, such as being thrown in the street or at people or property, If the calls are indecent, threatening or obscene u, Details or a description of the people involved, If they were being rowdy or causing a nuisance, Type of activity, such as posting sex cards or loitering, Whether they were trespassing in a building or on land, Details of any equipment they had with them, The vehicle's details, including vehicle registration mark (VRM), who will be able to investigate and advise you on the next steps. Specialist officers will assess your information and, where appropriate, investigate the website and work with partners to remove it. If you are at all concerned your call could be traced, reassure yourself by dialling 141 before 0800 555 111, which blocks your phone number. Teams work closely with local authorities, organisations, partners and residents to decide policing priorities. To ensure that all officers and staff understand their personal responsibility when using Northumbria Police ICT Systems there is an Acceptable Use Policy which they are asked to read. Once your report has been disseminated, the recipient force takes responsibility for providing you with updates on the progress of your case. Presentations/ briefings have been delivered on the same issue by PSD staffto partners/ agencies. Before choosing a Civil Asset Recovery Agent, you should undertake adequate checks to ensure they are legitimate. The fraud is happening now or the fraud has just happened. Find your nearest station. Info, 2023 Northumbria Police & Crime Commissioner. You may beable tokeep the item you have found on the understanding that, if the owner comes forward, you must give it back. Contact telephone number *. The courts can also impose a more severe sentence than for a similar crime with no hate motive. The courts can also impose a more severe sentence than for a similar crime with no hate motive. You are advised to lodge your request for review in good time to ensure it reaches the correct review body before the end of the 28th day which will be provided in your outcome letter. Examples of the type of behaviour you may wish to report are: ANYreporting, will be handled in the strictest confidence and your identity will be protected. By reporting it when it happens to you, you may be able to prevent it happening to someone else. Some reviews are handled by the Independent Office for Police Conduct (IOPC) and some by an Independent Review Officer (IRO) who is appointed by the local Police and Crime Commissioner (PCC). You might feel that the right witnesses were not interviewed, or that your complaint was misunderstood, or that Northumbria Police did not make the right decision based on all the evidence. You will also receive postal updates. If so, pleasecall999now. We appreciate any intelligence we receive, however this pageis NOT monitored 24/7 and this form is to be used for non urgent intelligence only. Required Is the fraud happening now? If youd prefer to give information anonymously, please call Crimestoppers on0800 555 111. If the calls are indecent, threatening or obscene use our online form. If youve found a hazardous item, such as a firearm, explosive, poisons, toxins or chemicals, please call 999. Is someone in immediate danger? Live Chat: Bottom left hand corner and click here for more info, You can contact the police in a non-emergency on 101 or by using the online 101 format www.northumbria.police.uk. Hate crime is any criminal offence that is targeted at a person or group of people because of prejudice or hostility, such as race, religion, sexual orientation, gender identity, age or disability. Third Party, Tackling Domestic Abuse & Sexual Violence, Compliance with Specified Information Order, Terms If a complaint is made a long time after an incident, it can be more difficult to obtain evidence to investigate it further. Through innovative crime fighting programs like Cease Fire, Project Green Light, and the new Real Time Crime Center, Detroit has seen sustained reductions in nearly every category of crime. Usually the officer will arrange for a letter to be sent to your last known home address informing you to contact Northumbria Police to arrange a collection. Unsatisfactory Performance Procedure (UPP) this may be invoked due to an officers inability or failure to perform their role to a satisfactory level where there is no evidence of misconduct. By providing your contact details this will help us verify the authenticity of the information and support you as quickly as possible if we need to. Northumbria Police do not issue reference numbers for lost property. ,who should be able to investigate and take action if needed, If the people involved have been here before. You can report in confidence online via our secure form: Save and resume a partially completed report, anything with a memory or storage function, identifiable information such as personal documents, Free text box allowing you to explain exactly why you need to make contact, By post: Professional Standards Department, Newcastle City Centre Police Station, Forth Banks, Newcastle upon Tyne, NE1 3PH, In person at any police station with a front office, By post to the IOPC: PO Box 473, Sale, M33 0BW. If you cant find what you are looking for on our website use this form to get in touch with us. That way, our specially trained officers can look into it. Does it feel like the situation could get heated or violent very soon? If so, pleasecall999now. (*including volunteers or staff contracted into police roles). There may be times when you think we havent delivered the service you expect. You can obtain a lost property reference number if you report your lost phone at secureassetregister.com. To report a crime or another non-urgent incident, please use the online 101 form or call 101. Or you can request a form to be sent to you in the post, please contact the IOPC direct on 0300 020 0096. If you are reporting a lost or stolen foreign national passport, please visit your local police station in person. If you have had property seized by police and would like to query its return, you must contact and speak with the officer in charge directly. +44 1661 872 555 Other useful numbers Police Air Service 01924 292 252 British Transport Police 0800 40 50 40 Civil Nuclear Police 03303 135 400 CrimeStoppers 0800 555 111 Action Fraud 0300 123 2040 Anti-terrorism Hotline 0800 789 321 About Northumbria Police Read more on misconduct hearings and outcomes, People swearing at you and making abusive remarks, People doing things to frighten, intimidate, or scare you, Damage to your property or car or having things stolen, If a crime is happening now or someone is in immediate danger, call, Is it an emergency? The perception of an officer as a knight in shining armour. Within five working days you will be contacted by our Complaints Services Team in order to fully understand the context of your complaint and guide you through the process.We have a responsibility to respond to your complaint in a reasonable and proportionate manner; the team will seek clarity from you as to your expected outcome and will help to address your concerns where appropriate at the earliest opportunity. If you have a matter that requires local police action or assistance, please contact your nearest MSP post. You will also receive postal updates. A dynamic risk assessment should be carried out taking into account all of the given circumstances. The NFIB is also hosted by the City of London Police. Reports are then triaged to determine those that are highest risk, threat or harm. Is the fraud happening now? Not every report results in an investigation, but every report helps to build a picture of offending and is retained for future intelligence. Whilst we aim to provide an update to reports within 28 days, this is not always possible if the report is still under review by the NFIB. Do you need support right away? The outcome of your complaint will determine the service provided to you by the police as being either acceptable, not acceptable or the investigator could not determine the level of service. Whilst we aim to provide an update to reports within 28 days, this is not always possible if the report is still under review by the NFIB. Missing persons who have subsequently been found deceased in circumstances which have resulted in mandatory referrals to the Independent Office for Police Conduct (IOPC) due to police contact. More. What happens if my complaint is deemed not reasonable to investigate? How the fireworks were being misused, such as being thrown in the street or at people or property, If the calls are indecent, threatening or obscene u, Details or a description of the people involved, If they were being rowdy or causing a nuisance, Type of activity, such as posting sex cards or loitering, Whether they were trespassing in a building or on land, Details of any equipment they had with them, The vehicle's details, including vehicle registration mark (VRM), who will be able to investigate and advise you on the next steps. If you have lost the item in a shopping centre, pub, leisure centre etc., contact the premises directly. This may be by additional training, mentoring or any other method deemed suitable. Reports to Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which assesses the reports in order to identity those cases presenting the best opportunity for police forces and other law enforcement agencies to investigate. Once we have received your complaint, we will work to address the issues you have raised. The NFIBs systems assess reports of fraud and cyber crime which allows reports from across the country to be linked and piece together all of the information available to us, and helps to build a national picture of where these crimes are taking place. ConfidentialReporting NumberPolice Integrity LineTel:0800 111 4444northumbria-confidential-hotline@northumbria.pnn.police.uk. If the animal is dangerous or its actions could put others at risk, please. It can include the following types of abuse: Domestic abuse can include harassment, stalking, female genital mutilation, forced marriage and honour based abuse. Issues around confidentiality have been addressed during Professional Standards Department (PSD) presentations to all officers/ staff across the Force. If you have lost the item in a shopping centre, pub, leisure centre etc., contact the premises directly. out how we can help you! Anybody can report a hate crime including: The police will treat hate crime as a priority. You do not think that Northumbria Police made the right decision about whether an officer or staff member you complained about has a case to answer for misconduct, gross misconduct, or whether their performance was unsatisfactory. If a crime is happening now or someone is in immediate danger, call999. The below number is the confidential reporting line for you to reportANYmatters you wish to bring to the attention of the Police Counter Corruption Unit, regarding criminal and/ or unethical behaviour you have witnessed or are aware of within the Force. Teams work closely with local authorities, organisations, partners and residents to decide policing priorities. You can report in confidence online via our secure form: Save and resume a partially completed report, anything with a memory or storage function, identifiable information such as personal documents. For general enquiries text us on: 07786 200814. It also includes people trespassing on railways and other private or industrial land. This may affect the outcome of the investigation as many lines of enquiry such as CCTV or Body Worn Video are not retained after a certain length of time and may not be available to the investigator. Hate crime is any criminal offence that is targeted at a person or group of people because of prejudice or hostility, such as race, religion, sexual orientation, gender identity, age or disability. Northumbria Police will investigate reports of crime referred from Action Fraud and will give you regular updates about the progress of your case. Communications. You must have been directly affected by the issue you are complaining about. If no further action will be taken, we will communicate this to you with a rationale for our decision. Non-emergency: text to 07786 200 815. If an offence has just happened contact us by using our report an incident form. We treat all of the information that you provide in the strictest of confidence. I know the person who is committing the offence against me? The Professional Standards Department will review and assess your complaint to determine if it is reasonable or proportionate to investigate. If youve come across a website or online content (including emails, forums or social media) that you feel is of a violent extremist or terrorist nature, please report it using the UK governments quick and anonymousonline tool. Please contactyour local councilwho will be able to investigate and advise you on the next steps. If so, pleasecall999now. We will consider your explanation and consider if it is reasonable and proportionate to address your complaint. Do you need support right away? Once reports have been recorded by Action Fraud they are assessed against Home Office Counting Rules, which are the standards against which police record crime. If your complaint is referred to the IOPC, you will be notified and the IOPC will decide who investigates the complaint. If your enquiry is urgent, please contact 101 or 999 in an emergency.