kay jewelers customer service kay jewelers customer service

I WAS there at 6 months. It can take up to ten days for this service. What is the difference between natural and lab-created stones? Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Kay Jewelers needs to revise their gift return policy. Now, it has started customer satisfaction survey to collect feedback and improve their service. We were told the possibility of recovery was highly unlikely. I got an email on December 29th saying I would get my refund in 7 days. I called the store to check if my ring arrived and they told it did. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. I returned the earrings to the store on 2/26. Great Staff and very pleasent and helpful. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Contact us by mail or phone. No help this company. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Their telephone number is (845) 564-2205. HotDeals uses cookies from third-parties or affiliate networks to Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. If you need your order sooner, they offer expedited shipping options. Kay Jewelers customer service. Excellent service. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. This will surely increase the credibility of your complaint. Both gifts from my husband were purchased at this store and I had the receipt. I've already spoken to the store manager, I do not want to speak to him again. My account is [protected] if you have any questions or need to search the account. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. color. Hamilton, HM 11 Bermuda. We went to the Kay Jewelers located in Pentagon Mall. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! You are going to save $50 OFF with it. Claim it and get a lot of features. A ring valued at $599. I was told it could take up to 72 hours to hear back from a supervisor. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. The trade-in value is the original purchase price, excluding charges such as tax and shipping. MORE+, Buy now! Mon. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! Strength in coaching and producing an environment where customer service and surpassing standards is at the . Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Unfortunately it was too small, so he took it to Kay's. -webkit-transition: all 0.5s ease; In total, there are 3 ways to get in touch with them. They treat their people like trash!!! No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I wouldnt recommend this place at all. I paid approx. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I am currently a very dissatisfied customer. Its location on this page may change next time you visit. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. How will I know when my order is ready for pick up at my Kay Jewelers store? Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Kay.com will not accept the return of merchandise picked up at the store. It looked like they played soccer with the ring. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. All other gemstones are referred to as semi-precious. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Monday to Friday: 7 AM 1 AM ET. That man was at that store every time I came in. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 } I called her desperate to find a band for my wife that was getting discontinued. Our content is intended to be used for general information purposes only. we only owed $185.00 now it's almost 1200.00. Facebook. You all are Rock StarsSheena. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Custom designed jewelry is not returnable. 8:30am - 10:00pm; Tue. Salary wasn't the greatest. No, there are no shipping charges applied to orders shipped to a store. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Top of the Page, Do you offer engraving? Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Top of the Page, Do you offer any warranties on your merchandise? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You'll have great cow workers and flexible schedule Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Or you may exchange it within 90 days of purchase at any Kay Jewelers. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Please DO NOT SHOP AT KAY'S. The package was never opened by anyone and came back only a couple days after being shipped. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Click here to get notifications about new complaints of Kay Jewelers. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. I have two options: a. Top of the Page, Why do you measure jewelry in millimeters? The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. How can we enhance your Kay experience today? At Kay.com, they strive to provide the best customer service possible. An expert can help you narrow down options and find the perfect jewelry. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . (Engraving is not available on Kayoutlet.com.). The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Go ahead. Top of the Page, What is a special ordered item? I paid for a jewelry/gold guarantee that is supposed to cover repairs. What colored gemstones are considered precious? Enjoy reading our tips and recommendations. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Fun delivery. This profile has not been claimed by the company. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! They are really refusing to give me My money back. Will I have to pay shipping charges if I request in-store pick up? The store is refusing to do that as well. Well start sending you the news you need delivered straight to you. I called customer care and no one called back. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. What is Kay Jewelers return and refund policy? When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We will repair or replace your mounting without charge if any defects are found during this period. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I just want to take time to praise Sonya at the Park City Kay's location. 7 days later was told it WASN'T issued and will be in my account in 7 days. was even willing to spend more & trade up, with a warranty purchase. The diamond in my ring fell out on May 7. Copyright 2022 Consumers Unified LLC. Get questions answered and resume your conversations easily! The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Read More. Top of the Page, What is your policy regarding conflict diamonds? If youd rather exchange your purchase for something new, great! The size was incorrect! Order--number [protected]. KAY . 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 I bought 2 rings from kay. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I am only giving one star since you have to give a star to do the review. Sign up to receive our free weekly newsletter. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. To my surprise she worked it out so that I got a beautiful NEW RING. This being, because it wasnt inspected. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Of some multiple emails still have gotten nothing back. Exchanges can be made at any Kay Jewelers location. On I am currently experiencing the same issue! .main-header .primary-navigation ul li.nav-link.hover, For a price quote on specific engraving requests, please visit your local KAY Outlet store. purchases from Amazon.com. They are the WORST company to deal with for a refund. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. My store experience at Kay Jewelers was absolutely amazing. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Sign in to add more and ensure your Favorites will be available on all your devices. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. ConsumerAffairs is not a government agency. Kay Jewelers has resolved 87 complaints. Horrible material and so over priced. Since then I've heard nothing from them. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This company is HIGHLY UNPROFESSIONAL. They use them, abuse them and then let them go!!!! From guiding you to the perfect engagement ring to handling a purchase-related question.