instacart damaged item

I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. On the right hand side youll see a link that says View Order Detail, which youll need to click. Instacart, great concept, but a huge rip-off. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Missing or tampered label. This year its another story as in February, May. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Did you receive a delivery you're not completely satisfied with? Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. The positive note about the complaints is that room for improvement is available. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. Its a simple, painless process that takes but a few moments to do. the redelivery was received on Jan 14 but was not complete because several items were refunded. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? Best for straight and wavy hair. Common complaints are missing items, damaged items, poor replacements, or poor service. Instacart has a system for dealing with requested items that aren't in stock. They will re-send any missing/damaged/wrong items without all the service fees. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Instacart also promises its customers that theyll deliver all of the items ordered. . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. Just a report on the order. If your order is a fairly large order, odds are shoppers wont want to take it on. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. This live chat can be accessed from the desktop website or mobile app. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. I have submitted a problem report on each and received a credit. Too many bad customers. Our website is supported by our users. Something like: Pristine: 0.0 - 0.250. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. If you don't spend a lot with . Helps to cover some of the IC fees and markup. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Answer (1 of 4): You have to cancel the order before the time is up to do so. Contains damaged, spoiled, or otherwise unusable items. This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. Customers arent charged for items that are out of stock or arent delivered for some other reason. Select Get help on the relevant order. Customers can leave instructions before submitting their orders. I reported mine. - Instacart, free membership with hidden fees. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. Do they get to keep their stuff for free? One option you have is to screenshot messages from the customer. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. Click here to get notifications about new complaints of Instacart. 5. I had pho. Ridester 2022 | ALL RIGHTS RESERVED. You can reach Instacart by email if you go through their website and send a message through their contact us button. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. They were the only items ordered.. This review was chosen algorithmically as the most valued customer feedback. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I kind of think reporting the fraud is not really going to hurt anybody. Log in to help us get you to the right help quickly. We sometimes earn affiliate links when you click through the affiliate links on our website. When that isnt the case, the FTC has laws in placeto protect you. I'm a good shopper dammit! Cancel. Begin typing to search, use up and down keys to navigate, enter to select. This happened to me. The best way to get in touch with Instacart is to contact customer service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . So I had a grocery order, and the shopper did absolutely nothing wrong. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Some bots alert Shoppers when new orders appear. None of these fees are disclosed prior to processing payment. I use instacart every week and got my first damaged, inedible item today. It doesnt seem there are any repercussions for these shoppers. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. We cant add over-the-counter items through. would send me a form to complete and "department" would look at it in 48 We'll examine what such a household could earn in cash back using the Instacart . Refund and credit amounts vary. So how do you make sure this doesnt happen? Were on the road to 100,000! Create an account to follow your favorite communities and start taking part in conversations. June and July Ive had unauthorized transactions taken out of my account. Please contact Instacart Care if your alcohol items are damaged. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Their only way to get a credit is to make the claim. I was charged 2 times back to back. Desired outcome: I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Consider DoorDash! Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Is there a way to tell instacart an item is defective by no fault of the shopper? **Not directly affiliated with Instacart** When a customer places an order, it goes into a queue. You have up to 14 days to report an issue with your order with Instacart. Create an account to follow your favorite communities and start taking part in conversations. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Maybe some of the strawberries inside the container were starting to mold? While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Contactless delivery and your first delivery or pickup order is free! Some scammers are always out to see if they can get things for free. Im looking to sue the company. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. However. If you selected an item issue, choose the affected item(s). However, a few Instacart scams can cost you money or even your job. You can repeat this process for additional order issues. Support doesn't care even though I have proof it wasn't damaged. They can wind up with free groceries or extra money, and the customer ends up with nothing. Some states require a signature before the alcohol can be delivered. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. For instance, Shoppers will only pick food like fruits and vegetables in good condition. Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Shoppers have a card issued through Instacart that they use to make purchases.