Wex Fleet has left a very bad impression. GSA Fleet Card | GSA If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Click Issue Money Code. Get the truth here. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. We have no recourse. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Then Class action suit! Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? However, you can get an idea of the interchange rates you can expect to pay. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. This is our complaint on WEX, Inc. In Report Value, enter the drivers name. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. How do I qualify for Love's Express Credit? You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. They are a credit card company never has an HSA ever asked me for receipts before ever. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. In the Issue To field, enter the payeefor example, the driver or merchant. High-risk merchant services provided through Electronic Merchant Systems (EMS). Do NOT use this company if you can avoid it. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. WEX Fuel Cards | Ford Commercial Solutions For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. EFS and Fleet One | Contact Customer Service | WEX Inc. Even after we paid their extortion money, WEX kept our account locked. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Look up and select the card you want to assign. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. It gets billed to the card. Click Save, then confirm the information. In today's video, I am talking about the Wex Fleet card. Military veterans possess invaluable leadership skills and business acumen. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Ready for the ultimate credit card processing experience? Processing statements are intentionally complicated so that they can overcharge you. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Deny most claims with no reasons. How does it work? Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Apply Now! WEX Fleet cards are to be used only for fuel purchases or roadside services. Still getting notified of late fees Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. We also accept certain types of digital payment methods. Scammers!!! At WEX they act as stewards of their communities. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. You will be notified when new oil merchants begin accepting the WEX card. Can you imagine what they are charging retailers to be able to take the card? If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. It was my banker that advised me to contact them first. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. This review will focus on Wex's payment acceptance products for merchants. They want my medical records to prove the medical necessity. Dont use them, spread the word not to use them, I will be posting on every review site. And how has this not already generated a class action lawsuit? They are trying to cover up their lies by sending some spam emails as well. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. They are nightmare if there is a problem. Fill out this form! They do not give time to make payments. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Taking Fleet Cards - How to Accept Voyager, Wex, and More You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. WEXs unethical business practices have negatively impacting my credit as well. I thought this would be beneficial. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Get the latest Health Trends & Insights news in your inbox. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Big business pay attention and give your money to a better company. They didnt migrate that amount over to the new. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. To better understand why we adjust BBB ratings, please see our Rating Criteria. To edit a policy, select it in the Policy Number drop-down. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Worse liar company. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Some processors have no monthly, no annual fees, no contract, and cheap rates. In the Policy Number menu, choose the policy that will receive the prompts. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Would like to join in class action suit. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Set the Validation type, then click Next. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. I know its confusing .. eye roll .. WEX has frozen my account. I am being told that all is done by email and there is nobody I can talk to over the phone. The card can be used at any gas station that accepts the card. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Since thats the lowest rate of the purchasing card categories, thats the goal. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Military veterans possess invaluable leadership skills and business acumen. See Which Processors Offer No Monthly Fees And No Contracts. Our card works at a variety of merchants. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Look up and select the card you want to change. This is why their CEO gets 9 million per year ! Complete the remaining fields, including Control Number, Driver ID, and Unit Number. We're happy to help. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com UPDATE: Not menti. Wex Inc. Credit Card Processing 2023: Reviews & Complaints Also, cant use funds from previous year for 3 months after the new year. how to accept wex cards - weirdthings.com See Who The Worst Processors Are. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Accepting Fleet Cards - How to Accept Wex, Voyager, and More How Do I Accept a GSA SmartPay Account? | Smartpay We find that their service and management algorithms are needlessly obstructive. The company has received 107 complaints in the past three years. Still, businesses must have specific equipment set up for companies to accept them. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. These processors offer Quickbooks integration and have low rates. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. The most common fleet cards are by Wright Express (Wex) and Voyager. We had NEVER HEARD OF THEM. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. However, you can get an idea of the costs, depending on which type of fleet card youre taking. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. The benefits are straightforward. WEX adds Visa to virtual payments offering - Emerald Coast Merchant been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. crazy third time its going on. A few months later an obnoxious debt collection company starts hounding us. Im now on my 3rd time submitting the form to them. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Hi Ana, It is not intended as legal or financial advice. See this page to learn how we support our operations. We were charged finance charges on the new account, over $600!!! In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. The due date was 1/20/2023. 3 reasons we see people flipping to a fuel card: Apply Now You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. But within the category of purchasing cards are several different possible rates. Click Limits in the top menu, then Update Limits. 3 reasons we see people flipping to a fuel card: Apply Now Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . NO. Ways to Save. Now the meat of the matter what its going to cost? Been paying late fees for 8 months and just noticed. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. This way we can show businesses working with Upside that their offers for you are driving more business for them. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card They now want a detailed receipt. As with most things in business, if you make it easier for customers, youll see more sales. Learn more about our monetization policies here. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. He has also researched and published reviews about nearly every payment services provider and processor. I use my premium refunds to pay for the next months premium. On the Card Details screen, set up the info needed for this card, including policy number and card status. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I send that in and thats not good enough. I have never gotten a paper receipt ever in the last 10 years. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Wont return as a customer. This allows us to see the company through a different lens or perspective than we normally would. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Pumacard - Fuel Cards Australia What if additional documentation is required? A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Focusing on diversity also means focusing on inclusion. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Right during our most busy time of the year. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Free Esso Card for Blue Light Card Members SEE WHO SPENDS WHAT, WHERE AND WHEN. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Other Fees Additional card:$8 per card. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. As a result, standard interchange rates that are the standard of such networks are not applicable. Charged to my bank account, we do not own a card. Below is a detail of the most common types of fleet cards. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Very incompetent company. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. On the Policy Management screen, you can edit existing policies or create new policies. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Murphy USA participates in several programs that offer you discounts on fuel. I have been trying to get my claim processed for a month now. Youll need to contact your credit card processing company. I called to have the charge removed, they said I had to have the account number to do that. More information on those can be found here. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Any card assigned to this policy will be impacted by the change. Disreputable? Various vendors offer many different types of fleet cards, such as Wex and Voyager. Enter and confirm an email address. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Youll need to contact your credit card processor. They will not help you at all, I had no account number as I had no account. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. CANNOT STRESS THIS ENOUGH!! 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. WEX, Inc. is ran by idiots. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Our card works at a variety of merchants. Vehicle Fueling Procedures - Fleet Services - University of Alabama There are per card, per month fees, as well a paper billing fees (applied as a default). * Required Field First Name * Last Name * Business Name * State / Province * Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Enter a brief description of the new policy, then click Create. I became a Wex customer in November 2021. The most common fleet cards are by Wright Express (Wex) and Voyager. AVOID THIS COMPANY AT ALL COSTS. The purpose of the card is to be able to pay for medicines and Drs office visits. Still, businesses must have specific equipment set up for companies to accept them. For example, a gallon-per-transaction limit for a type of fuel. Accepted Cards | Square Support Center - US We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Wright Express is backed by its own bank, while Voyager partners with US Bank. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! (Town name) Dental or Essential Eye? How can I go about it? Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. The people behind the payments. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Get started. Ready for the ultimate credit card processing experience? This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Having issues making the most of your WEX experience? Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter.