This has been a nightmare, Im lucky enough to live in central Madrid either 17 minutes drive to Barajas cargo area or 30 minutes on metro direct (with a short 15 minute walk from the Metro station at the Barajas end). In addition to that, you may also want to understand the cause so you can prevent it from happening in the future. She only paid 80 Euro. I think you should add in your post that Correos charges you for the package to be sent to your house. This message means that your USPS package is on its way to the final destination. Itll get weighed, possibly opened and the value of its contents might be evaluated. ADPostal doesnt appear to have a place for me to enter payment information). Once you have all the 3 documents filled and uploaded, youre adventure is almost complete! I am in need of my orthotics which are in the package . She will be leaving very soon. While it might be nice not having to pay tax by undervaluing a shipment, this is tax evasion, so make sure it doesnt happen to you. If you have a tracking number from the USPS indicating that the package went to the CBP, but there is no record of it leaving the CBP, ask the post office's customer service representatives to work directly with the CBP facility to determine if your package is still there. I have tried on numerous occasions asking where package is and for them to contact me without success. Os adjunto toda la documentacin requerida. How long have you been waiting? 1: web: Will not accept my passport # as id Some of the ways to lower that risk are to ensure all the paperwork is correct, and that the duties & taxes are paid before shipping. A customs officer examines your customs paperwork I also made Parcels package tracking app, download it Parcels for iOS or Parcels for Android. Thanks for any advice you can provide. This is where you begin your journey to rescue your package by filling out information about the parcel. I have been sent the amount (ridiculous), but am unclear how to actually pay it (do I go directly to the airport? Almost 1 and half month still the custom refused take off their hands from my package. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. You are expecting your parcel to be delivered to you by Australia Post, you find that the parcels delivery process has come to an abrupt halt and your parcel delivery status is now showing held pending customs clearance. The NIE they need is the actually NIE card, not the one within your passport. In the case of commercial shipments, merchants may also use bonded warehouses until theyre ready to pay the necessary duties and fees. Missing paperwork is one of the most common reasons for delays in shipping. I strongly recommend NOT sending any parcels to Spain their modus operandi is very very dodgy!! If your package is held at customs, you should contact the courier company in charge of your shipment. The Spanish customs are thieving jokers. Correos pestered the recipient for customs information despite the paperwork being on the parcel. International shipping is not always fast. I kinda expected that they would send me the bill for the import duties etc., but so far nothing. unfortunately there is nothing you can do. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. The Inspection of international mail items by local and international customs authorities is a standard part of the process of sending or receiving mail from overseas and generally the item continues on its delivery journey smoothly. This website uses cookies to improve your experience while you navigate through the website. https://youtu.be/XIex8QRGJd4?list=PLnWasSTjNYt3Xmh3Yt0N8gud1axiQK0TQ. I do not have an NIE put I provided my husbands NIF and my UK passport info. We received notification that 9 are in Spain now. Your first action should be to contact whoever has shipped your goods. Debe acompaar copia de su DNI. Franco is only dead in body, his spirit lives on in Spain. A required document in international shipping that describes the items in the shipment and their value. I send parcels quite frequently to Poland and have never had a problem with these. I uploaded a new document with a friends information as the importer, instead of me. Dicho paquete fue enviado por INDICATE THE NAME OF THE PERSON SENDING THE PACKAGE AND YOUr RELATION TO THEM, desde INDICATE THE COUNTRY con N envio nacional: THE NATIONAL NUMBER OF YOUR PACKAGE FROM THE AVISO DE LLEGADA FORM. Make sure you have your tracking number on hand, as it will help your shipper locate your package. It is being held in customs, for 2 days now. The website is not at all user-friendly. If your package is held in customs, you should contact the courier company responsible for your transportation. There is nothing we can help you with. Is there any advise you can give me ? The customs number can be entered into both the US and Cdn postal website's tracking system and it will tell you where in the process it is. A problem that you may face when importing into more regulated countries is how their local customs values the goods. They sent a letter to our friends wanting to know the content and what each item cost (no item was over $40). I paid for courier door to door. So I am very confused about the advice you need from me. Hi, I m in the same situation, after, i just upploaded all the documents they asked for, and I say on form that the importer, does not need to be the recipient. Priority Express International is $66.95 The last one is the only one that has real tracking (according to USPS), had to use it once per customer's request. Postal Service: Global Express Guaranteed, U.S. Finally, just wait. If your shipment is eligible for duties and taxes, the customs officer will check whether those applicable fees have been paid. (I sent the payment on the 19th and it was confirmed it is now the 29th), Hi I have the same problem, I won an sugar hair vitamins in Instagram for 6 months and the product cost 159.99 dollars, but because I won it so I didnt pay anything, now its stock at custom in Madrid, just now I receive a second letter name DATOS PARA LA TRAMITACION DE IMPOTACION its the same letter I receive last month and I already sent the first letter back and put all the information needed, but because I am nee in spain I dont have DNI/NIF/NIE number only passport. Ive now posted my boxes and some suspicious delays are setting in. a customs clearance fee or customs handling fee for processing all the necessary documentation, an advancement fee for paying the duty and VAT on behalf of the sender, a security fee for screening or x-raying the goods, a fee for preparing the customs declaration or other. Totally agree with you!!! Tracking number: RU[protected]CN Thanks Shruti . When your package arrives at customs, its tracking status changes to "Arrived at Customs", "Customs Clearance", or something of the sort (depending on the carrier). Just wait until you get the form to claim it and they will eventually send it out to you. But the USPS said - nope - that's the right form. This is simply a helpful article for people having trouble with their packages. The customs release of a shipment can take anywhere from 20 minutes to several days depending on circumstances. There are multiple reasons you might get the message Held at Customs. Can it be by coincidence that this is a different package? My NIE number is on my student visa, so I uploaded a scanned pdf of my student visa and Correos rejected it. They have to clarify everything carefully. It makes buying online a joke. In this way, you can understand whether your package is stuck in customs or not. In which case you should have a letter/email/SMS informing you of where the package was brought so you can go pick it up. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. This will protect fragile items and prevent them from shifting. Is this normal to take a week or more to go thru. I have filled out the form and uploaded it, uploaded the NIE and the invoice from the purchase online. Make sure these are paid in full so that the customs hold can be removed from your package. I made her an invoice for the 80 to send to customs. Exceptwhen it doesnt. Or call and ask to speak with the post office supervisor. You will have to wait until the claimant forms comes to you and you may have to pay a fee for it to be released. My mother didnt received it until January and they make her pay 20euros. Do they speak English or do I need my Thai mate to call them up? Most mail lost in the USPS system is found. They arrived at customs in Madrid over a month ago. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our An NDC is a large regional hub that routes mail out in different directions. Si el extranjero est obligado a disponer del NIE, debe aportar el documento acreditativo de haberlo solicitado al Ministerio del Interior, as como justificacin documental de la operacin de naturaleza o con trascendencia tributaria para la que necesita el NIF M. ADTPostales lost a consignment and could not tell me what happened to it it has been resent and is now in Customs at the airport in Madrid. Any advise would be great. Your shipment will be delivered in the end. 1. If parcel is being shipped internationally across borders, the shipment will go through customs. If I dont pick it up in Barcelona will it still be returned to sender? These cookies do not store any personal information. Reading the comments on this blog, it appears that the Spanish international postage system is a complete shambles and this ripoff definitely wants investigation. I am at a complete loss. Youll receive a letter in the mail called an AVISO DE LLEGADA which will contain the basic information about your package: who sent it, where its coming from, so on and so forth. Even simple mistakes like the seller forgetting to attach an invoice or CN22 customs form can cause significant delays to your shipment. Delays can occur due to the package itself, its documentation or volumes at customs. https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES, hello I have sent the documents needed but until now I have not receive any email from yhem that it is been validated. Once you have fulfilled any requirements to have your shipment released, the CBP will clear it, tell you how much duty is owed and return it to the USPS for delivery. It got held up in Madrid Customs on 12/4/17 and is still there. Shipments will typically be inspected by customs to ensure that the contents match what is being declared and the value of the goods is also declared correctly. Incorrect paperwork can cause considerable customs headaches, make sure your documents are in order and arent in the wrong language or alphabet. thanks. So 3 times rejected. hi i went to Madrid last week for 5 days and on the Monday day i realized i forgot my credit card and driving licence in which was needed for Thursday to rent a car. Additionally, certain restricted goods may incur fees regardless of their value. Customs releases are also not guaranteed. 2 years and still cant tell me what u did with my parcel. I was expecting 3 parcels with some makeup and toiletries from Korea. Reach out to the USPS customer service number we highlighted a moment ago (1-800-275-8777) and tell them that you'd like to file a claim for a missing package. Thats exactly what this post aims to address. Is this normal and or is there another way to do it using the passport number? on the tracking website it says its been in Madrid since Wednesday but i think its stuck in Barajas. Or is it possible that it is my package that was sent to Spain by mistake??? I am in Spain now and it has been stuck in Madrid customs for a month now . Contacting the shipper will help you to identify if there is anything you can do to speed up your shipment's time in customs. I have a parcel from Japan that arrived mid November. You will also need to upload a copy of their DNI or NIE. . Most express couriers services like FedEx have customs brokers who will process this payment on your behalf at customs. Hi so i sent a box of clothes for my sister in Barcelona since feburary 2nd and it got to Madrid on feburary 6th. USPS will launch an inquiry into where your package is and email you the findings. Import duties and taxes are assessed using the customs paperwork. If not, you can file for an insurance claim but this may be too little too late. Missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items are the main reasons why packages get stuck in customs. Where your goods are declared or assessed as being valued at A$1,000 or more (excluding alcohol and tobacco), you must make an import declaration to Customs and Border Protection to clear your goods for delivery to you from Australia Post. Does anyone have a phone nr that I could phone to put me in contact with the right person in Madrid airport Customs (packages) ? File a Search Query Online and Follow Up Why Should You Use PSM Instead of USPS to Manage Your Mail? Its different from VAT because its a flat-rate percentage of the total transaction, instead of a percentage of value added. Why does a student need a NIE number? Or something else? Im sick to dead about my package at Spain custom. Ok this is what happened, I usually get imports (non EU) delivered to my door at Madrid via Correos.es and I pay cash for the import duties (fair enough) and have been doing so at the same address for over 2 years but one day I get a letter through the mail stating that an item is at Barajas / correos and I had to trundle up there and pay cash. Lil worried now because I paid 50euro for even just a 70 parcel. just a bit of difference, if only I knew it will be like this I should never order online. All logos, product and company names are trademarks or registered trademarks of their respective holders. Adt Postales IS THE WORST! Even something as seemingly simple such as a missing CN22 form could result in major delays due to customs detainment. Why would Customs hold my package hostage when its leaving Spain. Then, do what you can to make amends. They are probably doing it on purpose, to deter people from purchasing goods from other countries; they want you to spend your money locally instead. I don't know if the item is lost or just heavily delayed. I sent anpackage to spain and until now customs held the package its almost one month they dont send any letters to the adress. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium-rate numbers which can quickly become expensive. its confusinng because the adtpostales.com is only in spanish i dont know how to sign online. If you shipped Priority Mail or First Class, though, it shouldnt take more than a day to update. Check out our definitive guide to International Shipping. Read more by clicking here! This may be due to incomplete information, missing consignee details, or poorly written product descriptions. We have not received a letter or anything from customs and the package has been held for two weeks. Next, you might need to sort out your paperwork or pay missing duties and taxes depending on what the customs update says. Hello, I sent a package from USA to my brother who is living in Spain. The post office insures it for $200 and I made them mistake of entering like $180 as the cost of gifts. This is stupid. Its normal for a package from outside the EU to sit in customs for several weeks before being processed. The Email field is not correct in format! Unfortunately, the shipping process can be hit with delays on occasion. Hey dumb asses, your supossed to stop packages coming in to Spain. Hi Vanessa, we are not directly associated with Correos in any way. Either you have purchased something from outside the EU or youre receiving some gifts from your family and friends. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. What if it's lost in the process? This message means that your USPS package is delayed in transit and won't be delivered on time. Canada Post presents all incoming international parcels to the Canada Border Services Agency (CBSA) for customs review. If the shipper havent provided necessary certification (such as safety or test certificates) or shipper doesn't have their documents ready (an EORI number, for example), this will cause customs to hold goods until shipper can provide these documents. Use the free duty and tax calculator from Easyship to view accurate import costs for any shipment to anywhere. Unfortuantely, I have no way of seeing what stage your package is it. We have a few possible suggestions. I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! Hi Heide, Im sorry to hear that! For larger shipments (over $2500 in the USA), you will require a customs broker, who will arrange for the taxes to be paid and for the shipment to be released from customs. Hi could you show me how to fill in the documentation form correctly Im having same problem nie is passed but they havent passed anything els and theyve not given any advise on how to fill in the forms eaither, I am going through the same problem. Make sure to contact the package recipient to mitigate the bad feelings from a delayed package. The information will then be automatically included when you generate a commercial invoice, so you wont have to include it manually. If your shipment isnt found, make sure to update the recipient as soon as possible. When your package arrives in Madrid it will probably just sit there for a while. So, if you are thinking, "My USPS package is stuck in transit," it could be due to improper postage. The tracking number is: CJ466092480US which has been in customs since September 14th. If you're expecting a package and it is long overdue, or you think it may be lost in the mail, contact your local post office and request that a parcel tracer action be initiated to locate it. Has bought some tops online from China. Package stuck in GUANGZHOU, CHINA customs. hell everyone,i posted a letter package that contains my passport that i pit in a book before puting it in the envelope on 16th january 2018 and its 24th and still the recipient hasnt recieved it could the be something wrong?it was a registered package though with a tracking number what do you suggest please advise.thank you. My package from USA been held by Customs from 8.12.16. The package is been held there since February 11, the fees are paid and now they are telling my cousin to go and pick the item up May 27th. Been held in customs since 12/7/17. Required fields are marked *. USPS shipments get stuck in transit every now and again. Goods produced in member states of the EU, or any other country with specific contracts for free circulation of goods, will not be subject to customs charges. This category only includes cookies that ensures basic functionalities and security features of the website. The envelope is still there and now they are missing school in UK.. (Sorry, I'm a former Customs inspector. Hi Sukhbir! Located close to Heathrow Airport, the HWDC is situated in the town of Langley, Berkshire. A tax imposed by a government on goods from other countries. I am having huge problems negotiating the website to retrieve a package stuck in Madrid. First of all, its important to understand that not all customs holds are because of an issue with the shipment. Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. will be returned to sender. I have my own Customs dept that will handle it over here. 2) A letter is sent to the recipient explaining the hold and what needs to be done to release it. I have sent all the documents but they state I must register my NIE with AEAT how do I do that. If you did not have to pay online for the package they will most likely ask you to pay before giving it to you when it it delivered. How long does it usually take for them to send the letter? Just saw that it is being held in customs on the USPS tracking. Your package is scanned before being loaded onto the departing truck and now appears as in transit in the USPS tracking system. The approval itself takes a while, so dont worry so far. I didnt have this issue personally so I have to go through some trial runs and see whats going on! Its ridiculous that its so hard to contact them.
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