I did have a lodge a few weeks ago, technically it's still mine. Avoid Valley Farm Holiday Park Essex. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Contacting the reception team as soon as an issue arises gives us the chance to put things right as quickly as possible - so you can get back to what matters most - enjoying your holiday! Parkdean Resorts Vauxhall Holiday Park: Not impressed with the changes made now under new ownership - Read 2,184 reviews, view 1,173 photos, and find great deals for Parkdean Resorts Vauxhall Holiday Park at Tripadvisor Very poor customer service. I phoned the day before arrival as was rather cold weather and asked if had central heating, was told no and no other accommodation available. What is Parkdean Resorts (formerly Park Resorts)'s LinkedIn? Also asked for easy access as my father is disabled and put on a hill three caravans up. Had no interest in helping and they lied about resolving a complaint. ACA / ACCA / ACMA / CIMA / PQ / QBE. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We want you to enjoy your holiday and create amazing memories, however, if you have an issue or want to talk about your experience, please tell us straight away so we can put things right. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. But we didnt want to disrupt my son by moving caravans because of his conditions. Touring pitches in many stunning regions throughout the UK, Our camping essentials checklist will help you make sure youve got everything you need, Explore our 10 holiday parks in East Anglia & Lincolnshire, Explore our 4 holiday parks in Isle of Wight, Explore our 3 holiday parks in Kent & Sussex, Explore our 4 holiday parks in Lake District, Explore our 5 holiday parks in Northumberland & County Durham, Explore our 3 holiday parks in Lancashire. Company Number: SC108909. I'd appreciate a response with your comments. I think the lads name was Alex. Been staying with parkdean 10+ years.Went to valley farm to be informed we dont accept noise thats laughable.Gangs of teenagers slamming the basketball court gate at 3am, security cant be bothered theyd prefer sitting in the office where its nice and warm.Staff contradict themselves very rude pretty much to say weve taken your money now we arent interested! He said he would put the issue on report and we had best speak with the manager, Katie, in the morning. Its just to help us improve your online experience. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2. Access Owners Connected and discover ownership benefits. Parkdean Resorts (formerly Park Resorts) has an average consumer rating of 1 stars from 53 reviews. There is now an action group that is seriously making some noise we purchased a van in winchelsea last summer for 20k my nan Bought van last year. My wife and I booked a caravan holiday and our family booked separate accommodation for a weekend break pre-Christmas. No. The toilet in the en-suite did not flush as it should, the fan in the main bathroom did not work and the bedding in the master bedroom smelt foul. There are several of us staying in regent bay for years but they are threatening to evict us as we have no permanent residence as we all live with parents/ relatives/our children and because of this we are going to be evicted.. we are on the electoral register and provide an address where we stay but cannot produce a council tax bill of course as we stay with family they have these on driving licenses bill but they are threatening to throw us all off many of us are pensioners so not sure where we stand !?!? You will be able to unsubscribe at any time. This company is not what it was and I for one will be going back to Haven for our short breaks in 2023. Follow Parkdean Resorts (formerly Park Resorts) on Twitter at. Check availability and book today. !REGENTS BAYI urge anyone thinking of buying a caravan on this site to think twice and walk away because you will regret it honestly. After an hour of trying to get through got told that park is closing that week for maintenance so they can offer me another date or another park.I'd booked that time off so the lady looked at another park but they are also closed in March so my options were to travel miles away, pay way more or cancel. Hi Zaid,Thank you for taking the time to share your feedback with us.We are sorry to hear that you found our website difficult to use. https://www.parkdeanresorts.co.uk/holidays/complaints/^CJ. Unable to purchase t/roll as none provided. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. Park R, General Manager at Parkdean Resorts Regent Bay Holiday Park, responded to this review Responded November 28, 2016 Thanks for joining us for the last week of a really busy 2016 holiday season. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. In the kitchen we arrived to dead flies all over the window sill. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. We had a great stay on Southview holiday park as we always do!! However, he was unable to fix it and said that we would have to eat out that evening. Our booking number was 872994. They said it was their final decision. We called out of hours, who attended within 10 minutes and was very helpful. Parkdean Resorts Vauxhall Holiday Park: Excellent holiday! Authentic, expressive discussions make groups great, but may also be sensitive and private. We booked this as a budget, last minute week to the seaside for the children given the unpleasant year we've all had, and although we didn't spend an incredible amount of money to come here and were under no illusion about the limitations considering the cost, it was still over 300 which is a lot of money to us and we really don't feel our stay was worth anywhere near that amount in all honesty. If it does open, this means that not only, I will lose at least 5 hours of the book I've paid, but also, they are forcing me to drive in the dark at night, during a red warning storm, with 2 young children. Well the one advertised is not the one you actually get! We have been to many Parkdean resorts in the past including this one and never previously had any issues. It's misleading to advertise self catering' if you cannot cook a meal with the equipment provided. My mother in law booked a holiday break with the family, however, she has sadly passed away recently. Friday Company Number: SC108909. Nice firm to holiday with but don't bother with the website. Your actions are absolutely disgusting. The caravan obviously hadn't been cleaned we have photo proof of this there were maintenance issues. You have taken over 200 of me and did not refund me even a penny back. Leicester I did discuss with reception our other booking at Nodes Point and I did ask if anything could be done about a refund for this. If you would like further information on how we process your personal data please click on our privacy policy. The partial refund we were promised on arrival, On arrival we had no clean linen the previous holiday makers was still on. If you're a new user, please click here to get started. The pool is lovely and I think it is better since covid because you have to book in it isn't Crowded which makes it better I have read alot of the reviews on here and some are really petty the way we look at it is we are out all day so as long as you can relax and go to sleep then it's good enough for us. 18 Parkdean jobs available in Poole. Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist, View statements, pay bills and more in your online account anytime, anywhere, View our most frequently asked ownership questions, To change your Owners-specific contact preferences, please log in to your Owners Connected account. View Financial Conduct Authority Disclosure FREE delivery June 20 - 30. To get this process started, call Civil Money Claims during the hours of Monday to Friday, 8:30 am to 5 pm. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! Book early for the best choice of accommodation. Anyone can write a Trustpilot review. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Thank you Manor Park keep up the good work. I am delighted to read that our friendly team continued to make every effort to create amazing memories for all our guests even at this late stage . lots of places expect you to buy a new van every 5 years and unless you are down there a lot then its not worth owning your own. We just want to let potential buyers to be aware of this shocking management. [7] Hi Ian,Thank you for taking the time to share your feedback with us. This review was chosen algorithmically as the most valued customer feedback. ^CJ, Information provided by various external sources. Unfortunately, my mother was taken ill a few days before going and camping would have not been appropriate for her. So weve just come back from a weeks holiday at your Newquay holiday park. Make memories you and your little ones wont forget. What is Parkdean Resorts (formerly Park Resorts)'s Instagram? Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist. Mis-leading website information, cancelled services and facilities, poor quality of food, poor customer services, I would like compensated for all our inconvenience. Whether you're an existing Owner and have a query about your account or if you are considering buying a holiday home with Parkdean Resorts and want to find out more, you're in the right place. It goes against our guidelines to offer incentives for reviews. We had a bad experience with a horrible caravan here before so made sure that we booked a new for 2022 caravan. Southampton, United Kingdom. Parkdean Resorts, Owner at Parkdean Resorts Sandy Bay Holiday Park, responded to this review Responded 29 October 2022 Hello R5424faturner, thank you for taking some time to leave us this terrific feedback. Submit a complaint and get your issue resolved. . We were directed to our lodge of 6 Medina Rise at 12.30pm and told that if the green dot was on the outside, it was clear and ready. If you remain unhappy after returning from your holiday, please submit your complaint within 14 days I think we should receive compensation as the holiday was ruined, On the day of arrival we noticed our cooker wasn't working and reported it straight away but no one came, it took 8 days and reporting daily, eventually contacting head office to get someone to look at it and fix the oven, the grill still didn't work repair man said he would order a part and it would be at the most three days but on day 14 (departure day) still not fixed. Thankyou, Desired outcome: A collection of brand new holiday homes perfect for first time buyers, The models come with some great additional features, Exclusively selected as our top of the range, A brand new offering to prospective owners, Take your pick from 66 holiday parks spanning England, Scotland and Wales. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! Our most popular dates sell out fast! ^CJ. "@type": "Answer", I spoke to the customer relations team on site and they gave me their complains email address. See Parkdean Resorts (formerly Park Resorts)'s portfolio on LinkedIn at, Alternatives to Parkdean Resorts (formerly Park Resorts). Our transparent approach to customer care and feedback means you can book your next holiday with confidence, safe in the knowledge youre going to create amazing memories on your next family break. I've messaged the ParkDean Torquay to re book for some other weekend, but, I was told that they are going to decide if they are opening today or not and that this decision will be out at 6pm today. Check availability and book today. Reading these, I found out that there were not valid on bank holidays or school holidays. Meaning we had to chose between kettle/toaster/microwave to use at any one time. Registered in Scotland. We ordered 3 mega breakfast 2 regular breakfast and a mini breakfast. Share your photos and videos with others to prove the truth of your words. Received a text this morning to contact them urgently regarding my holiday. Although we are in a pandemic and staycations mean the park is busier I would like to thank the team at Parkdean. Parkdean Resorts 14/12/16 We speak to caravan owners who were asked to leave the place they call home. Please note that some processing of your personal data may not require your consent, but you have a right to object to such processing. I emailed on the Monday and told them what happened and I have never had a response, just lots of emails asking me to book another break! Absolutely fuming!!! Never reply to emails to customer resolution team. I would like a partial refund due to your site misrepresenting your caravans! Whilst on your holiday, please let our Guest Experience Team know about any concerns you may have straight away. Reception was closed and the only person I could inform was security who could do nothing until reception re-opened the next morning at 9pm. View details and apply for this sous chef job in Gristhorpe, Filey (YO14) with Parkdean Resorts on Caterer.com. Click here to get notifications about new complaints of Parkdean Resorts (formerly Park Resorts). This is strictly because of the ram's betrayal and has nothing to do with personal issues. Provide holiday cover for finance employees. Healthy debates are natural, but kindness is required. See the copy of that email: } "@type": "Question", 80% of new customers say they would return to Parkdean Resorts, Access to a range of fantastic park facilities and dining options, With deposits from 25 and low monthly payments. "mainEntity": { This company is a joke. It looks like my cancellation was done unfairly and I should receive a refund. 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