I have worked in respite shelters where there is an overdose daily. This will speak to your emotional intelligence and how in control of youyr emotions you are, and how consistent your behavior and stress responses are. It seems you have a lot of natural leadership tendencies, which is terrific! Also, CBSA reassesses your language skills every five years. This also will help in your diplomacy and negotiation in the situation. I have a quick inquiry that I am extremely eager to find out for sure: I successfully completed the interview component of the process back in April. Since this is testing your responses, you'll want to practice. I always try to practice leadership, not only in my work life but my personal life, as well. Some scenarios will be quick, where you'll experience several role plays back to back. There are also strict rules governing the program; it's hard to get these privileges, and it's very easy to lose them. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. They want to make sure you can talk the talk and walk the walk. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". The CBSA interview process comes in eight stages: 1. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. Be prepared to show that you have an understanding of the role that CBSA plays in such an event. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. ', "If I come across misconduct, I would take it seriously, and report it to the immediate manager. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. These scenarios falls into similar categories which make them relatable to the role. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. Second language evaluation6. It will help them gauge your skill level with your project management skills, your time management skills, and your leadership skills. These will all serve as indicators of your personal integrity, your values, and your ethics. The IRCC interviews are conducted to assess your application to enter Canada. So, they're evaluating where you fall between being an asset versus a liability. If you have any relevant examples to share where you've faced similar situations, not is the time to flout your prior experience. Then describe all the considerations that played into the action you would take. Well done. These values represent what the CBSA cares about and what they believe. Additionally, they'll be curious what efforts you'll attempt to make to remedy the situation. You Didn't Dress the Part. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. These individuals may not be the most effective communicators. Be sure to highlight any awards, scholarships, or accolades that you may have received while earning your post-secondary credentials. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Offer any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. Upon successful completion of the development program at an assigned port of entry, you will become a border services officer. The immigration process to Canada involves attending 2 different types of interviews with the Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA). Their job exposes them to horrific crime scenes and tremendous verbal abuse. It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. Perhaps you could tell a brief story of a time when you changed a situation through your use of empathy. Informing your team leader should only be done if it is in the best interest of the team. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. Don't try to navigate this question without a thorough understanding of its nature. This includes being able to judiciously build stronger interpersonal relationships with empathy. Lastly, they'll evaluate your professionalism, and how emotionally stable you are throughout the role play. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. "I maintain my cool and do not easily lose my temper. Try to remain as natural as possible. You display a lot of flexibility and willingness in your answer while still highlighting that you have valuable experience in an airport environment. This is something most job seekers don't do, and is a big reason why many people fail interviews. "In my previous job I would always step in to help my coworkers when I would see them struggling or getting overwhelmed with their task. CBSA offers a multitude of career choices one can pursue. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). For instance, I traveled from Calgary to Toronto in Sept. Describe your approach as would a professional. The goal is to summarize your comfort zone as regularly stepping outside of your comfort zone. Be your greatest advocate. It's evident that you are a lifelong learner - this is wonderful! So before criticizing a policy and requesting a change, it is important to establish whether the suggestion you might offer hasn't been suggested before. It's of value to share your big-picture view of the nuance of this situation. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues. I like that you are already answering in 'we' terms in the sense that you already have the job. "I have been guilty of provincial-level offenses (driving-related tickets, for example) and have partaken in marijuana (before it was legalized), MDMA as well non-prescribed Adderall. These types of interviews are intimidating at best but also c. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. This is due to the CBSA frequently being in interaction with the public. Talk about the professional degree of your emotional intelligence. I've provided an example for you below. The details you provide around your coursework is a nice touch. This is the trickiest part of the case interview and the main reason candidates fail their case interviews. They'll likely have presented the scenario and you role in advance, giving you anywhere from a day to 5-10 minutes prior to prepare. Your last sentence could use more detail. It will test your communication skills and your ability to speak non-defensively, objectifying the situation, your diplomacy and negotiation in the situation. It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. As a trainee your annual salary will be $64,234 to $71,525 (FB-02). CBSA Interview Questions. ), be upfront about them. Share the breadth of your knowledge, in summary, while communicating clearly. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. Type at least three characters to start auto complete. Most job seekers think the interview is all about themselves. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. So the wisest course is to pull aside a lead manager, one you can trust to handle this situation appropriately and inform them clearly of all the facts you have gathered as objectively as possible, and ask if there was anything you could do to continue to be of help. Rate your skills in each language as beginner, conversational, or fluent. It's clear that you will be a level head amid potential friction. CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. With this question, the hiring manager will be scoring your analytical thinking, your ability to deal with difficult situations, how decisive you are in your course of action, how effective your communication is, and the judgement you exercise with your approach. ", "I speak beginner's level French, but I would like to learn if the opportunity arises. How much do CBSA agents make? "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in those sorts of environments. Performing background checks requires capital. This question is another way for CBSA to ask, 'Why should we hire you?' So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. Appropriate measures will be taken as a result of misconduct or wrongdoing. This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. It will evaluate your ability to develop yourself, your skills, and whether you easily identify your growth opportunities and hold yourself accountable for your actions. Was the message you meant to send truly received, or was it lost in translation? Be as gracious as possible when receiving your feedback, constructive or negative. Consider this a part of the test as well. Interview3. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. Basically, to exert a positive attitude and repress a negative one towards anyone.". You sound very confident in your ability to handle discomfort. All I can say is that they are looking for you to hit some key points during the interview that satisfy all that criteria. It certainly does take a level-headed individual to remain calm in this type of emotional and straining situation. Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Dates shown above are approximate. A tough situation I have found with work was when my manager . In those cases, you'll more likely be tested with only one scenario. Assure them you take the necessary steps and procedures very seriously and always adhere to protocol. Canada Border Services Agency's core values are Respect, Integrity and professionalism. Think about many of the questions you've been asked in this set. "The values are respect, integrity, and professionalism. International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Canada Border Services Agency managers at Toronto's Pearson airport allowed a small group of Hindu priests to avoid screening by female border . A fellow team member's work is not meeting expectations. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. I've provided a starter example for you below. If you can handle this situation on your own, then you should. Very positive response! Since this is testing your responses, you'll want to practice. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. Nevertheless, I will be level-headed and take precautions when encountering any difficult situation.". It can strengthen communication and create a support system, emotionally and professionally. Medical exam 8. There are some situations where it would be deemed prudent to approach the at fault co-worker first. One recommendation is to carve out more specific/measurable examples of your expertise, character, and dedication. For instance, 'It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. Anything that can be attributed to your growth. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. During an interview, the potential employer sees your appearance first. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. On the other hand, let's say your interviewing skills are not the problem. Teamwork fosters camaraderie. We are expected to integrate the public sector and CBSA values into our decisions, actions, policies, processes, systems, and how we deal with others. The medical requirements outlined by CBSA focus on a variety of areas, including vision, hearing, physical ability to undergo the 'use of force' training, and a psychological assessment evaluating their ability to deal with stress. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. "I will deal with these situations the best possible way and deal with them head-on. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. This course touched on many subjects, such as interviews and investigation, psychology, criminology, and diversity issues. Firearms safety courses 4. I checked with my school international advisor and it is real. The values of integrity and responsibility are also the same. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! #1 Hi, I am a failed refugee claimant and earlier today I recivied a letter from the CBSA for an interview to discuss my case. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. Our date tracking prior to 2019 was not accurately kept. Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. So you would start by introducing the situation you faced and the task at hand. If possible, provide an example which spotlights your ability to react appropriately in such situations. I have never willingly associated with any criminal persons. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Second language evaluation 6. "I was right all along they . (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. You should feel confident in your abilities and excited to prove your worth. I encourage you to include more measurable examples. Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. "I completed the Police Foundations course (through?). Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language. I have an interest in law in general and always like to learn more every day.". Firearms safety courses4. This includes you. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. "No. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. If you can, amp yourself up physically, if you are of able body. Your answer will also offer insights into how sound your judgement is, while revealing your personal integrity, your values and ethics.
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